Senior Aeroderivative Customer Service Leader – Texas Power Generation Operations & Client Success Management

About arenaflex – Powering the Future of Energy

arenaflex is a global leader in advanced power generation technologies, delivering cleaner, more efficient, and reliable energy solutions to customers worldwide. With a legacy of relentless innovation, arenaflex‑powered gas turbines and integrated services enable utilities, independent power producers, and industrial facilities to meet today’s demand while paving the way for a low‑carbon future. Our commitment to sustainability, digital transformation, and customer‑centric design drives every project, and our workforce is at the heart of this transformation. By joining arenaflex, you become part of a purpose‑driven organization that thrives on collaboration, bold thinking, and the courage to shape the next generation of energy infrastructure.

Why This Role Matters

As the Senior Aeroderivative Customer Service Leader – Texas, you will be the strategic bridge between arenaflex and a portfolio of high‑value customers across the Lone Star State. Your expertise will guide complex outage planning, warranty administration, and service delivery, ensuring that our customers receive maximum value from arenaflex’s aeroderivative turbine solutions. This position directly influences revenue growth, customer satisfaction, and long‑term partnership success, making it a pivotal role in arenaflex’s overall business strategy.

Key Responsibilities – Driving Excellence and Value

• Customer Relationship Ownership: Serve as the single point of contact for assigned customers, cultivating deep, trust‑based relationships and acting as the voice of arenaflex within each account.
• Strategic Communication: Develop and execute a comprehensive customer communication plan, scheduling regular technical and business reviews to showcase new arenaflex technologies, performance insights, and value‑adding services.
• Portfolio Growth Management: Identify expansion opportunities within existing accounts, propose upgrades, retrofit options, and digital solutions that align with the customer’s operational goals.
• Warranty & Commercial Oversight: Administer warranty claims, negotiate concessions, and balance commercial considerations to protect both customer interests and arenaflex profitability.
• Outage Planning & Execution: Lead the end‑to‑end outage process—including scope definition, coordination with arenaflex field teams, parts requisition, change order management, and post‑outage review.
• Parts & Services Sales Cycle: Manage the full sales funnel for flow‑type services (parts, lease engines, FieldCore support), from opportunity identification through quote preparation, order entry, demand placement, and conversion.
• Contract Leadership: Own contract fulfillment, ensuring all deliverables meet the Terms & Conditions, including liquidated damages, bonus structures, and technology injection plans.
• Digital & Total Plant Solutions: Coordinate agreements for digital monitoring, performance analytics, and total‑plant optimization, working closely with arenaflex’s solution architects and functional groups.
• Financial Stewardship: Oversee invoicing, credit memo processing, and on‑site repair billing, guaranteeing accuracy and alignment with contractual terms.
• Cross‑Functional Collaboration: Partner with engineering, service, supply chain, and finance teams to deliver seamless, customer‑focused outcomes.

Essential Qualifications – What You Must Bring

• A Bachelor’s degree from an accredited institution or a high school diploma/GED with a minimum of five years of power‑generation experience, or an Associate’s degree with eight+ years of relevant experience.
• 5‑7+ years of hands‑on experience in power plant operations, contract performance management, and technical field outage coordination, preferably with aeroderivative or heavy‑frame turbine platforms.
• Demonstrated ability to manage large‑scale outage projects, including parts planning, scope communication, and coordination of multi‑disciplinary teams.
• Strong financial acumen, including P&L responsibility, commercial negotiation, and familiarity with warranty claim processes.
• Willingness and ability to travel up to 50 % of the time, with flexibility to support customers throughout Texas and, when required, national relocation within the United States.
• Eligibility to work in the United States without the need for visa sponsorship.

Preferred Experience & Desired Characteristics

• Hands‑on experience planning and executing outages within an Integrated Technical Resources (ITR) organization.
• Black Belt certification or equivalent Six Sigma expertise, underscoring a strong quality‑focused mindset.
• Proven leadership in dynamic, high‑energy environments, with a track record of driving team performance and fostering collaborative cultures.
• Exceptional oral and written communication skills, with the ability to present complex technical information clearly to senior customer leadership.
• Strong interpersonal skills and a customer‑centric attitude that encourages proactive problem solving and continuous improvement.

Core Skills & Competencies for Success

• Strategic Thinking: Ability to align customer objectives with arenaflex’s technology roadmap and identify mutually beneficial growth opportunities.
• Project Management: Expertise in scheduling, risk mitigation, resource allocation, and milestone tracking for outage and service delivery initiatives.
• Technical Acumen: Deep understanding of aeroderivative turbine systems, power plant operations, and the broader energy market landscape.
• Negotiation & Commercial Insight: Skilled in balancing warranty concessions, contract terms, and profitability considerations.
• Digital Literacy: Familiarity with supervisory control and data acquisition (SCADA), performance analytics platforms, and emerging digital plant solutions.
• Customer Advocacy: Passion for championing customer success, ensuring that every interaction adds tangible value.

Career Growth, Learning & Development at arenaflex

arenaflex invests heavily in the continuous development of its people. As a senior leader, you will have access to:

• Executive mentorship programs that pair you with senior arenaflex leaders to broaden strategic perspective.
• Industry‑leading training on next‑generation turbine technology, digital twins, and decarbonization pathways.
• Opportunities to lead cross‑functional projects that influence global product strategies and service models.
• Support for professional certifications such as PMP, Six Sigma Black Belt, and Advanced Power Systems credentials.
• A clear promotion pathway toward Director‑level roles, global account leadership, or specialized technical stewardship positions.

Compensation, Benefits & Perks

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary Range: $119,600 – $152,400 USD, adjusted based on experience, education, and market factors.
• Performance Bonus: Eligible for a 15 % annual performance‑based bonus tied to individual and business outcomes.
• Geographic Differential: Additional salary multipliers (110 %, 120 %, or 130 %) for high‑cost locations within the United States.
• Comprehensive health, dental, and vision coverage with flexible spending accounts.
• Retirement savings plans with company matching contributions.
• Generous paid time off, parental leave, and flexible work‑arrangement options (this role is designated as remote‑eligible).
• Relocation assistance for candidates moving to Texas or other approved U.S. locations.
• Professional development budget, tuition reimbursement, and access to internal learning portals.
• Employee assistance programs, wellness initiatives, and a supportive community focused on work‑life balance.

Our Culture & Work Environment

arenaflex fosters an inclusive, diverse, and empowering workplace where every employee feels valued and heard. Our culture is built on:

• Founder‑Like Mindset: Innovation, speed, and courage are encouraged at every level.
• Collaboration: Cross‑functional teamwork is the norm, with open communication channels across global sites.
• Respect & Belonging: A commitment to diversity, equity, and inclusion ensures that all perspectives drive better decisions.
• Continuous Learning: Employees are supported to upskill, experiment, and grow both personally and professionally.
• Community Impact: arenaflex partners with local educational institutions and environmental organizations to give back to the communities we serve.

Application Process & Next Steps

If you are ready to lead transformational customer experiences, drive strategic growth, and shape the future of power generation, we invite you to apply today. Please submit your resume, a cover letter highlighting relevant achievements, and any supporting certifications through the arenaflex careers portal.

Our recruitment team reviews applications on a rolling basis, and qualified candidates will be contacted for an initial conversation within two weeks of submission. We look forward to learning how your expertise can contribute to arenaflex’s mission of delivering cleaner, more reliable energy worldwide.

Join arenaflex – Power the Future with Us!

Take the next step in your career and become a catalyst for change in the energy sector. Apply now and help arenaflex continue its tradition of excellence, innovation, and customer success.

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