**Experienced Customer Service Specialist (Order Management) – Blood and Pharmaceutical Product Support**

Join arenaflex, a leading humanitarian organization, and become a vital part of the world's largest humanitarian network. As a Customer Service Specialist (Order Management), you will play a crucial role in providing exceptional customer assistance, maintaining hospital inventory, and ensuring regulatory compliance. If you're passionate about making a difference in people's lives and have a strong commitment to customer service, we encourage you to apply. **About arenaflex** arenaflex is a global humanitarian organization that has been providing emergency assistance, disaster relief, and blood services for over 140 years. Our mission is to prevent and alleviate human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. We're a team of dedicated individuals who share a common goal: to make a difference in the lives of others. **Why Join arenaflex?** When you join arenaflex, you become part of a movement that matters. You'll have the opportunity to grow your career within a dynamic and supportive team, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. Our comprehensive package includes: * Competitive compensation and benefits * Opportunities for professional growth and development * A supportive and inclusive work environment * A chance to make a difference in the lives of others **Job Summary** As a Customer Service Specialist (Order Management), you will be responsible for providing exceptional customer assistance in ordering blood and pharmaceutical products and supplies. You will maintain hospital inventory and ensure regulatory compliance, while providing support, development, and leadership guidance to all volunteers. This is a full-time, remote position that requires a flexible schedule, including weekends and holidays. **Key Responsibilities** * Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies, following appropriate procedures to ensure accurate order entry and order fulfillment * Make follow-up calls if product needs cannot be met as expected, and determine the most economical method of transportation for hospital shipments * Maintain and work with data, tools, or computer programs to facilitate management and monitoring of product and service information * Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers * Provide customer service to clients, proactively communicating with hospital customers to increase customer satisfaction * Investigate and resolve hospital shipment problems * Receive, investigate, and communicate related to customer concerns, completing customer concerns documentation accurately and timely, and forwarding to appropriate individual(s) to follow-up/review * Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures **Qualifications** * High school or equivalent required * Minimum one year of related experience or equivalent combination of education and related experience required * Progressive experience in a dynamic, multi-task operational environment preferred * Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics is preferred * Excellent oral and written communication skills * Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer) * Must have excellent organizational skills, be able to handle multiple priorities effectively, and possess problem-solving and analytical skills * Working knowledge of computers **Benefits** * Medical, dental, and vision plans * Health spending accounts and flexible spending accounts * Paid time off (starting at 15 days a year, based on type of job and tenure) * Holidays (11 paid holidays, comprised of six core holidays and five floating holidays) * 401(k) with up to 6% match * Paid family leave * Employee assistance * Disability and insurance (short and long term) * Service awards and recognition **How to Apply** If you're passionate about making a difference in people's lives and have a strong commitment to customer service, we encourage you to apply. Please visit our website to learn more about our organization and the application process. **Equal Opportunity Employer** arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. **Employers of National Service** arenaflex is proud to be an EONS partner and share our employment opportunities with the network of organizations. If you're a national service alumni, we encourage you to apply. **Volunteer Opportunities** If you're interested in volunteering, please visit our website to learn more about our most-needed volunteer positions. Apply Job! Apply for this job