Strategic Customer Success Manager – Restaurant Partnerships, Data‑Driven Growth & Operations – North Scotland (Dundee & Aberdeen)
About arenaflex – Pioneering the Future of Food & Commerce
arenaflex is at the forefront of the digital transformation reshaping how communities eat, shop, and connect. By seamlessly linking consumers, local restaurants, independent retailers, and a fleet of dedicated riders, we create vibrant neighbourhood ecosystems that thrive on convenience, choice, and community spirit. Our technology‑driven platform empowers thousands of businesses across the United Kingdom to reach new customers, optimise operations, and boost revenue—all while delivering delightful experiences to diners and shoppers.
Based in vibrant Scottish cities, arenaflex is expanding rapidly across the North of Scotland. Our mission is simple yet powerful: to make local food and retail accessible anytime, anywhere, through a unified, data‑rich platform that celebrates local flavours and entrepreneurship.
Role Overview – Customer Success Manager (Dundee & Aberdeen)
As a Customer Success Manager for arenaflex, you will be the trusted advocate and growth catalyst for our most successful restaurant partners in Scotland. Working closely with the Regional Manager and cross‑functional teams—including Commercial, Marketing, Operations, and Product—you will own the end‑to‑end relationship lifecycle, using deep platform expertise and data‑driven insights to accelerate partner performance, uplift sales, and enhance operational efficiency.
This is a high‑visibility, impact‑focused role that blends strategic partnership management, analytical problem‑solving, and creative campaigning. You will be based in either Dundee or Aberdeen, travelling throughout the region to build strong, lasting relationships with key stakeholders.
Key Responsibilities
- Partner Relationship Management: Serve as the primary point of contact for top‑tier restaurant partners, delivering proactive, personalised support both in‑person and remotely.
- Revenue Growth & Performance Optimization: Analyse order data, traffic patterns, and market trends to uncover growth opportunities; develop and execute actionable plans that increase order volume and average spend.
- Contract Negotiation & Partnership Structuring: Lead negotiations of terms, pricing models, and promotional agreements that align with both arenaflex objectives and partner profitability goals.
- Operational Alignment: Collaborate with rider operations teams to streamline delivery workflows, reduce friction points, and ensure a seamless end‑to‑end customer experience.
- Marketing Collaboration: Partner with the Marketing department to design, launch, and measure targeted campaigns (e.g., seasonal promotions, new menu launches) that drive traffic to partner venues.
- Innovation & Project Management: Ideate, pitch, and manage pilot initiatives—such as new menu formats, dynamic pricing, or loyalty programs—tailored to the Scottish market.
- Data Storytelling: Translate complex datasets into clear, compelling insights and recommendations that resonate with partner stakeholders at all levels.
- Cross‑Functional Coordination: Work closely with Product, Finance, and Customer Support to resolve issues quickly and to feed partner feedback into platform enhancements.
- Reporting & KPI Tracking: Maintain accurate records of partner health, performance metrics, and strategic milestones; present regular progress updates to senior leadership.
Essential Qualifications
- 3+ years of experience in customer success, account management, or strategic partnership roles within a fast‑growing, technology‑enabled environment.
- Demonstrated ability to interpret and act upon data—proficiency with Excel, SQL, or BI tools (e.g., Tableau, Power BI) is highly advantageous.
- Exceptional communication and relationship‑building skills, with a proven track record of influencing senior stakeholders.
- Experience negotiating commercial agreements and managing contract lifecycles.
- Strong organisational talent and the ability to juggle multiple initiatives simultaneously while maintaining meticulous attention to detail.
- Passion for the food and hospitality sector, with an intuitive understanding of restaurant operations and challenges.
- Resilience, adaptability, and a proactive mindset in a dynamic, high‑growth context.
Preferred Qualifications & Additional Assets
- Background in the food‑delivery or e‑commerce industry, particularly within the UK market.
- Experience working in or managing teams across multiple Scottish locations.
- Knowledge of marketing activation tactics, including digital advertising, email automation, and social media promotions.
- Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and project‑management tools (e.g., Asana, Monday.com).
- Proficiency in a second language (e.g., Gaelic) is a plus, reflecting arenaflex’s commitment to local culture.
Core Skills & Competencies for Success
- Analytical Acumen: Ability to derive actionable insights from large datasets and translate them into partner‑centric strategies.
- Strategic Thinking: Vision to identify long‑term growth pathways and align them with arenaflex’s broader objectives.
- Empathy & Active Listening: Understanding partner pain points, aspirations, and cultural nuances to foster genuine collaboration.
- Negotiation & Influence: Skilled at finding win‑win solutions and securing commitments that benefit both parties.
- Project Management: Capability to plan, execute, and monitor initiatives from concept through delivery, ensuring deadlines and quality standards are met.
- Cross‑Functional Collaboration: Comfortable navigating matrix organisations and building strong internal networks.
- Adaptability: Thrive in a fast‑changing environment where priorities shift rapidly.
Career Growth & Development Opportunities
arenaflex is committed to nurturing talent and providing clear pathways for advancement. As a Customer Success Manager, you will have access to:
- Mentorship programmes pairing you with senior leaders across Commercial, Product, and Data Science.
- Continuous learning budget for certifications, workshops, and industry conferences (e.g., Restaurant Leadership Summit, Data Analytics Bootcamps).
- Opportunities to transition into senior partnership roles, regional leadership positions, or specialised analyst functions.
- Participation in cross‑departmental innovation labs where you can influence the next generation of arenaflex features.
Work Environment & Company Culture at arenaflex
At arenaflex, we champion a culture where autonomy, creativity, and collaboration intersect. Our Scottish hubs embody a vibrant, inclusive atmosphere where:
- Teams operate with a “you‑own‑it” mindset—empowering individuals to make decisions that directly impact partner success.
- Celebrations of local culture are woven into everyday work—think Highland-inspired hackathons and community‑focused volunteer days.
- Transparent communication is a cornerstone; weekly town‑halls keep everyone aligned on company goals and milestones.
- Flexibility is baked into our policies, offering hybrid work models, flexible hours, and generous travel allowances for regional visits.
Compensation, Perks & Benefits (General Overview)
arenaflex offers a competitive total rewards package designed to attract and retain top talent:
- Base Salary: Market‑aligned remuneration reflective of experience and expertise.
- Performance Bonuses: Quarterly and annual incentives tied to partner growth metrics and personal KPIs.
- Equity Options: Opportunity to become a shareholder in our high‑growth venture.
- Health & Well‑Being: Comprehensive medical, dental, and vision coverage; access to mental‑health resources and wellness programmes.
- Retirement Plans: Employer‑matched pension contributions.
- Paid Time Off: Generous annual leave, plus additional days for charitable volunteering and personal development.
- Learning & Development: Budget for courses, certifications, and conference attendance.
- Employee Assistance Programme: Support for life events, financial advice, and counseling.
Diversity, Equity & Inclusion Commitment
arenaflex believes that a truly innovative workplace reflects the diversity of the communities we serve. We are dedicated to:
- Building a workforce that represents a wide spectrum of genders, ethnicities, sexual orientations, abilities, and cultural backgrounds.
- Providing an inclusive environment where every voice is heard and valued.
- Ensuring equitable hiring practices and offering reasonable accommodations throughout the recruitment process.
- Celebrating the uniqueness of our employees through employee resource groups, cultural events, and continuous DEI training.
If you require any adjustments during the application or interview stages, please let us know. We are committed to providing the necessary support to ensure an equitable experience.
Application Process & Next Steps
Ready to shape the future of food and commerce in Scotland? Follow these steps:
- Click the Apply Now button to submit your resume and a tailored cover letter highlighting your relevant experience.
- Our recruitment team will review your application and contact you within 5‑7 business days to discuss next steps.
- Successful candidates will progress through a series of interviews, including a conversation with the Regional Manager, a peer interview with the Commercial team, and a case‑study exercise focused on data‑driven partner growth.
- Upon receiving an offer, you’ll receive a detailed onboarding plan outlining your first 90 days, mentor assignment, and training resources.
For more information about how we protect your personal data, please read our Candidate Privacy Policy.
Join arenaflex and Accelerate Partner Success Across Scotland
If you are a data‑savvy, relationship‑focused professional who thrives on driving tangible results for local businesses, we want to hear from you. Become a cornerstone of arenaflex’s mission to empower restaurants, delight customers, and redefine the way Scotland eats. Apply today and embark on a rewarding journey where your expertise fuels growth, innovation, and community impact.
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