[Remote] IT Process Analyst III - Change Mgmt Team

Note: The job is a remote job and is open to candidates in USA. Cleveland Clinic is a respected healthcare organization committed to excellence and transforming patient experiences. The IT Process Analyst III will drive operational excellence by managing ITIL process areas and ensuring compliance and efficiency in change management processes. Responsibilities • Define current state processes in areas where process is vague, weak, or undocumented • Document future state processes, or next iterations of current processes such as Incident Management, Problem Management, Service Asset and Configuration Management, Change Management, Knowledge Management, Project and Portfolio management, Test Management, Facilities Management, HR Management and Request Fulfillment • Define and document design requirements to support all process implementations using Agile Scrum SDLC and/or Waterfall methodologies • Champion organizational change and adoption of service management best practices by providing coaching and training until processes become engrained into the culture • Provide guidance and input to stakeholders, leaders, developers and quality assurance testers throughout the ITSM program • Act independently to review operational processes with other key IT and business entities and work closely with IT to efficiently operationalize key processes • Conduct research, develop, and recommend solutions to integrate people, processes, and technology to improved IT process principles Skills • Bachelor's degree in Information Technology/Computer Science or related field and five years of experience in information technology dealing with applications development and support, or end user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position • OR High School Diploma/GED or equivalent and more than five years of experience • Strong team player with high customer service orientation • Excellent process documentation skills including advanced use of Visio and/or Microsoft Office to document workflows • Strong knowledge of IT operations • Strong presentation and written communication skills • Epic Build experience • For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date • Intermediate certification in process specific disciplines Company Overview • Cleveland Clinic is a non-profit medical center that combines clinical and hospital care with research and education. It is a sub-organization of Ashtabula Regional Medical Center. It was founded in 1921, and is headquartered in Cleveland, Ohio, USA, with a workforce of 10001+ employees. Its website is http://my.clevelandclinic.org. Company H1B Sponsorship • Cleveland Clinic has a track record of offering H1B sponsorships, with 89 in 2025, 78 in 2024, 100 in 2023, 60 in 2022, 71 in 2021, 46 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job