Legal Project Specialist

About the position Paradigm is seeking a Legal Specialist to support a global legal industry client. This role focuses on completing assigned tasks accurately and on time, handling consumer-facing discussions with professionalism and empathy, and serving as an escalation point for issues that fall outside standard processes. The Specialist will work closely with internal teams, project managers, and clients to ensure high-quality work, meet deadlines, and uphold a strong client-focused approach. Responsibilities • Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence • Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required. • Work effectively in a highly collaborative environment with a variety of business partners • Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project • Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution Requirements • JD from an accredited US law school or foreign law degree and LLM is required • Flexible and customer service focused • Outstanding written and verbal communication skills are required • Ability to communicate complex ideas to diverse audiences clearly • Ability to handle changing or competing priorities to support business needs • Excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required • Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook Benefits • medical • dental • vision • life • 401K • PTO • sick days Apply tot his job Apply To this Job