[Remote] Director of AI & Automation

Note: The job is a remote job and is open to candidates in USA. GT Independence is a mission-driven Financial Management Services organization that empowers individuals with disabilities and older adults to live independently. The Director of AI & Automation is responsible for shaping and implementing the enterprise-wide AI and automation strategy, improving operational efficiency, and enhancing participant experiences through innovative technology. Responsibilities • Develop and execute GT’s enterprise AI and automation strategy to support scalable growth and operational excellence • Identify high‑value AI use cases across the business (e.g., document processing, claims automation, predictive analytics, RPA, intelligent routing, chatbots, and compliance automation) • Build and manage a roadmap that accelerates automation adoption across the organization • Lead cross‑functional automation initiatives using RPA, workflow orchestration, ML models, and intelligent document processing • Partner with Operations, Enrollment, Customer Support, Payroll, and Compliance to re‑engineer processes and improve throughput, accuracy, and user experience • Drive cloud‑based AI enablement in collaboration with Infrastructure, Data, and Security teams • Collaborate with Data & Analytics teams to leverage GT’s data for forecasting, anomaly detection, and insight generation • Develop models that support predictive staffing, operational load forecasting, fraud detection, and state‑level program insights • Ensure data quality, lineage, and integrity within AI‑powered processes • Establish an AI governance framework to ensure responsible, compliant, and transparent use of AI technologies • Partner with Legal, Security, and Compliance to align AI initiatives with HIPAA, state Medicaid requirements, SOC2 standards, and data privacy regulations • Monitor emerging regulations and best practices to protect GT and its participants • Lead a cross‑functional AI & Automation team-including automation engineers, data specialists, and vendor partners • Serve as a strategic advisor to executive leadership on AI trends, risks, and opportunities • Communicate technology initiatives in a clear, compelling manner to stakeholders at all levels • Evaluate and manage AI platforms, automation tools, and strategic technology partners • Leverage enterprise platforms (e.g., Azure AI, Microsoft Copilot, RPA suites, intelligent OCR tools) to scale repeatable, secure, high‑value solutions • Ensure value realization, efficiency gains, and measurable outcomes from vendor relationships Skills • 7-10+ years of experience leading AI, automation, machine learning, or intelligent workflow initiatives • Proven success delivering complex automation and AI solutions in a production environment • Strong understanding of RPA, NLP, machine learning, intelligent document processing, and enterprise automation technologies • Experience leading cross‑functional technology teams and managing large‑scale digital transformation initiatives • Ability to translate business problems into AI‑powered solutions • Excellent communication skills with the ability to influence non‑technical and executive audiences • Experience in healthcare, Medicaid, FMS, government programs, or similarly regulated industries • Familiarity with HIPAA, SOC2, state compliance standards, and secure data‑handling practices • Background working with Azure AI, Copilot Studio, RPA platforms (UiPath, Automation Anywhere, Power Automate), and cloud‑based ML pipelines • Experience building AI governance frameworks or ethical AI policies Company Overview • GT Independence is a Family-Owned Company. It was founded in 2004, and is headquartered in Sturgis, Michigan, USA, with a workforce of 501-1000 employees. Its website is https://gtindependence.com. Apply tot his job Apply To this Job