Salesforce Administrator, Tier 1 Support-REMOTE anywhere in U.S.

Chargent, the leading payments application on the Salesforce AppExchange, is looking to expand its customer support team, with an employee who will be focused on troubleshooting customer configuration issues, helping to onboard customers, and taking escalations from frontline support. Be part of the core team and help shape how support and service are delivered at one of the top 25 best reviewed apps on the Salesforce AppExchange. Gain deep experience with Salesforce CRM and the payments industry. Work from home! Chargent was released on the AppExchange in October 2008, acquired by AppFrontier LLC in September 2012, and has been growing rapidly since then. We are headquartered in San Francisco but our team is distributed and most of us work from home in SanFrancisco California, Lansing Michigan, Columbus Ohio, Las Vegas Nevada, and Minsk Belarus. Responsibilities • Troubleshoot customer configuration issues in Salesforce • Make recommendations for different architectures and options customers might consider for different use cases • Primary responsibility for answering escalations from front line support • Interface with Tier 3 support and engineering as needed • Identify problems with customer adoption and develop intervention techniques using resources across the whole team Requirements-Must haves! • 2+ years experience as a Salesforce CRM System Administrator • 1+ years experience in technical support or customer service • Salesforce Trailhead Badges • Strong English verbal and writing skills • Ability to see things from a customer’s perspective, be empathetic and provide great service • Ability to prioritize, multi-task, and perform effectively under pressure Nice to Haves! • Experience with the payment processing industry • Experience with Accounting and Billing systems Work-Life Balance Benefits • 100% Remote work from home • One-time home office improvement stipend • Cell phone reimbursement • Home Internet reimbursement • Competitive Benefits Package Apply tot his job Apply To this Job