Real Time Coordinator I

102227<p style="text-align:inherit"></p><p style="text-align:inherit"></p>Corporate HR Remote, Memphis, Tennessee 38138<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><i>TruGreen <span>accepts applications on an ongoing basis.</span></i></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2><b><u>Job Description</u></b></h2><p>The Real Time (RT) Coordinator in Workforce Management is responsible for real-time monitoring, managing, and communication of intraday contact center performance in support of organizational goals. This role ensures effective and efficient utilization of resources based on the understanding of key performance drivers.  <br> </p><p><b>Responsibilities</b></p><ul><li><p>Monitor real-time performance of call volume, staffing levels, and agent adherence to ensure maximum performance is maintained</p></li><li><p>Monitor live agent productivity and notify leadership when out of adherence</p></li><li><p>Maintain schedule exeptions, including attendance, paid time off, and other off-phone activities, in a timely and accurate manner</p></li><li><p>Provide intraday, daily, and weekly performance reporting to leadership</p></li><li><p>Review and process voluntary time off/overtime (VTO/OT) requests in real-time as necessary</p></li></ul><p></p><p><b>Competencies</b></p><ul><li><p>Communications / Writing</p></li><li><p>Customer Focus / Problem resolution</p></li><li><p>Results Orientation / Sense of Urgency</p></li><li><p>Change Mastery</p></li><li><p>Integrity/Values</p></li><li><p>Problem Solving and Decision Making<br> </p></li></ul><p><b>Education and Experience Requirements</b></p><ul><li><p>High school diploma/GED required; Bachelor’s/ Associates degree preferred<br> </p></li></ul><p><b>Knowledge, Skills, and Abilities</b></p><ul><li><p>Strong organizational, planning, critical thinking and time management skills</p></li><li><p>Ability to work and respond with minimal direction and supervision</p></li><li><p>Strong written and verbal communication skills</p></li><li><p>Ability to handle multiple priorities in a fast-paced work environment</p></li><li><p>Strong ability to build and demonstrate rapport with all stakeholders</p></li><li><p>Entry level skills in MS Office (Excel, Word, Outlook)</p></li><li><p>Ability to work flexible hours, including nights, weekends and holidays<br> </p></li></ul><p><b>Physical Demands & Working Conditions</b><br> </p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p><b>Regularly required to:</b></p><ul><li><p>Sit, stand and walk</p></li><li><p>Use hands and arms to handle, feel or reach</p></li><li><p>Speak and hear</p></li><li><p>Use close vision abilities<br> </p></li></ul><p><b>Occasionally required to:</b></p><ul><li><p>Lift or move up to 25 lbs</p></li><li><p>Stoop, kneel, crouch or crawl</p></li></ul><p><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">                              </span></p><p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.<br> </p><p><b>Noise level</b></p><ul><li><p>Low to moderate<br> </p></li></ul><p><b>Adverse Conditions</b></p><ul><li><p>Minimal<br> </p></li></ul><p>Disclaimer</p><p>The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><span>Ability to speak, read and write fluently in English is required. </span></p><p style="text-align:inherit"></p><p style="text-align:left"><span>You MUST BE physically located in the United States while performing this job.</span></p><p style="text-align:inherit"></p><p style="text-align:left"><i>TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.</i></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><b><u>Pay Ranges</u></b></h1>$38,183.00 - $70,639.00<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><span>This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including <span><span><span><span><span><span><span><span class="WCO0"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Medical/Dental/Vision</span></span></span></span></span></span></span></span></span></span> insurance and Company-matching 401(k) in addition to other programs and perks.</p><p style="text-align:inherit"></p><p><span>TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.</span><br><span> </span><br><span>We are an Equal <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Opportunity/Affirmative</span> Action Employer - <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Minorities/Females/Protected</span> Veterans/Individuals with Disabilities. To learn more, please visit<span> </span></span><a href="https://www.trugreenjobs.com/eeo-is-the-law" target="_blank" rel="noopener noreferrer">EEOC/EEO | TruGreen (trugreenjobs.com</a><span>).</span><br> </p><p><span> </span><br><span>California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.</span></p><p></p><p></p><p><span>Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</span></p><p><br><span> </span><br><span>TruGreen performs pre-employment testing.</span><br><span> </span><br><span>To view our disclaimer,<span> </span></span><a href="https://www.trugreenjobs.com/us/en/disclaimer" target="_blank" rel="noopener noreferrer"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">https://trugreenjobs.com/us/en/disclaimer</span></a></p>