Operations CSR / Dispatch Manager

Welcome to PatchitUP! • *This position requires advanced ServiceTitan skills and experience with a home services or trades company** This isn’t just another job, this is an opportunity to help build something from the ground up. PatchitUP is more than a drywall repair company to us. It’s a business we’re launching as partners and as a long-time dream — to build a company where culture and employee experience always come first. We believe if we take great care of our team, they’ll take great care of our customers. We’re looking for a B.E.S.T. Representative (CSR / Dispatcher) to become a foundational member of our operations. This person won’t just fill a role — they’ll help shape how the company runs. Here’s what makes this opportunity different: • You’ll be one of the first key hires in a growing franchise business • You’ll help design systems, workflows, and standards • You’ll have real leadership growth opportunities • Within 6 months, you’ll hire and lead your first team member • You’ll help us build a workplace people genuinely love being part of This role includes: • Managing scheduling and dispatching in ServiceTitan • Coordinating customer communication and technician schedules • Supporting technician performance and booking metrics • Following up on estimates and completed work • Preparing invoices and monitoring lead quality • Training future CSR team members and Technicians on ServiceTitan We’re looking for someone who: • Has expert level ServiceTitan experience • Has dispatching/scheduling experience in home services • Is organized, positive, and proactive • Wants to grow into leadership • Loves building systems and helping teams succeed If you’ve ever wanted to help build a company the right way, from day one, this is that opportunity. Let’s build something great together. Detailed Responsibilities • Use ServiceTitan software to manage schedules and dispatch technicians. • Communicate effectively with customers, technicians, and management. • Handle customer calls for scheduling, rescheduling, and job coordination. • Manage time-keeping for technicians, technicians’ jobs, work with technicians to improve conversion rates and maintain an above-average booking rate. • Training Technicians & CSR’s on Service Titan to include weekly refresher training • Follow up on unsold estimates and completed work, soliciting reviews for technician performance. • Within six months, the B.E.S.T. Representative will begin building and managing a CSR team by recruiting, hiring, and training additional representatives to support Command Center operations. • Review and prepare technician invoices in ServiceTitan to ensure accuracy, proper documentation, and readiness for final approval and export. • Monitor lead quality. Request lead credits when necessary. • Ensure rapid response to leads within 5 minutes. • Work hours: 7:30 am to 4:00 pm (occasionally until 5:00 pm), Monday to Friday, with some Saturdays as needed. • Option to work in-office, flex or fully remote Additional Requirements • Expert level experience with ServiceTitan software. • Excellent phone and communication skills. • Strong multi-tasking abilities. • Experience in scheduling and dispatching for a home service company is required • Fluent in English; Spanish is a plus. • Self-starter, motivated, and a doer. Apply tot his job Apply To this Job