Manager Sales Engineering

About Us

ControlUp creates an autonomous workplace where the day runs itself.

We’re a leader in DEX, unifying digital employee experience and IT operations into one powerful platform built for modern workplace management. By combining real-time monitoring, automation, and proactive remediation, ControlUp enables IT teams to prevent issues before they impact employees, reduce operational complexity, and streamline IT environments, without the clutter of multiple tools. With ControlUp, IT works smarter, employees stay productive, and the workday runs itself. One platform. One powerful shift in how work flows. No tool sprawl. No wasted time. No interruptions. Just technology that runs smoothly, so people can get on with work that matters.

The Role

Reports to VP, Global Presales

We are seeking an experienced Sales Engineering Manager to lead and scale our Sales Engineering organization across EMEA and APAC. This role is a leadership position responsible for people management, execution excellence, and cross-regional consistency, while partnering closely with Sales, Product, and Customer Success leadership.

While hands-on technical execution (demos, PoCs) will not be a part of day-to-day responsibilities, the ideal candidate will have a strong technical foundation and the ability to confidently deliver high-level product demonstrations, articulate ControlUp’s value proposition, and coach teams on technical storytelling and customer engagement.

This is a remote role. The position may require business travel (up to 25%). 

Responsibilities

People & Performance Leadership

~Lead, coach, and develop a distributed team of 8 Sales Engineers across multiple regions and time zones 

~Set clear expectations, performance standards, and development plans aligned to company objectives

~Conduct regular 1:1s, performance reviews, and career planning

~Foster a culture of accountability, collaboration, and customer-first execution 

Sales Execution & Alignment 

~Partner closely with regional Sales leadership to ensure strong alignment between AEs and SEs

~Ensure consistent, high-quality technical engagement throughout the sales cycle (discovery, demo, PoC, value validation)

~Act as an executive escalation point for complex or high-visibility opportunities when needed

~Drive consistency in sales engineering methodologies, messaging, and customer experience across regions

Technical & Product Enablement

~Maintain a strong understanding of ControlUp’s platform, use cases, and competitive differentiation

~Confidently deliver executive-level, high-level demonstrations when required (internal, partner, or customer-facing) 

~Ensure the team is continuously enabled on new features, positioning, and competitive landscape

~Partner with Product Management and Product Marketing to provide field feedback and influence roadmap priorities 

Operational Excellence

~Own regional SE capacity planning, coverage models, and resource allocation 

~Track and report on key metrics (PoC success rates, deal support efficiency, regional coverage health)

~Drive process improvements to increase scale, efficiency, and predictability

~Support hiring, onboarding, and ramp of new Sales Engineers in the region

What Success Looks Like    

~High-performing and engaged SE team in relevant regions that delivers consistent, high-fidelity technical storytelling and execution across all territories

~Strong, trusted alignment between Sales Engineering, regional Sales leadership, Product, and Customer Success

~Predictable and scalable SE coverage through effective capacity planning and resource allocation to meet the demands of a fast-growing, multi-region market

~Improved deal execution and PoC outcomes through standardization, enablement, and disciplined inspection

~Data-driven leadership based on regional performance, risks, and growth opportunities

Your Experience and Qualifications    

~Extensive experience in Sales Engineering, Solutions Engineering or equivalent technical customer-facing roles 

~Demonstrated experience in people management and leading technical or pre-sales teams

~Strong technical background with the ability to understand and explain complex enterprise software solutions 

~Proven experience managing distributed, multi-region teams

~Experience partnering with Sales leadership in a fast-paced, enterprise or mid-market SaaS environment

~Excellent communication skills with the ability to engage at both technical and executive levels

~Comfortable operating at a strategic level while still being close enough to the field to coach effectively

Bonus Points

~Experience in DEX, EUC, VDI, monitoring, or enterprise IT operations environments

~Prior experience managing global teams across EMEA and/or APAC 

~Background working with large enterprise customers and complex sales cycles

~Experience scaling or maturing a Sales Engineering organization