Desktop Support Specialist

Our government client is looking for an experienced Desktop Support Analyst on a REMOTE 9+ months renewable contract role in Harrisburg, PA. Position- Desktop Support Analyst | W2 RATE - $30/hr | FULLY REMOTE Description of Duties The focus of this position is on Incident Management Support. This position is responsible for providing technical desktop support services in problem solving the operation of desktop hardware and software, maintaining network connectivity as well as local printing mechanisms, and installing, configuring, and testing Wi-Fi, VPN, VDI, software, scanners, and other desktop-related hardware devices, etc. Assisting with video technology in conference rooms when necessary. This position will research and recommend modern technologies for performance, reliability, and customization based on customer needs. Dependent upon the business needs, assume varying roles of either an independent project leader or as a highly technical resource for the Incident Management Support Team. Will also provide incident management services via remote control when an actual desktop visit is avoidable. This position is accountable for all technical support of EBR Executive Staff. Skills: The skill level of this position requires the ability to act independently, work in a team environment, and have a highly advanced proficiency and competency in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs. List of Skills: 1. Thorough knowledge and use of ServiceNow or understanding of asset management system 2. Expert knowledge and use of Windows OS and O365 Office products 3. Excellent customer service awareness and communication skills 4. Knowledge of hardware desktop, printer, scanner, video 5. Knowledge of software 6. Knowledge of imaging workstations using SCCM 7. Excellent troubleshooting and problem-solving skills 8. Ability to transport/lift boxes/equipment 9. Ability to work independently and as a member of a team 10. Knowledge of VPN setup, support, and install 11. Able to resolve technical issues with users over the phone 12. Knowledge of active directory use and privileges 13. Creating/modifying resource accounts in Active Directory 14. Use the Commonwealth User Provisioning and Self-Service (CUPSS) to add/remove/modify user accounts 15. Create/Update Distribution Lists in Active Directory 16. Password resets in Active Directory 17. Knowledge of wireless workstation setup and support 18. Ability to think and act under pressure 19. Good organizational skills 20. Excellent etiquette and professionalism Required/Desired Skills: • Thorough knowledge and use of ServiceNow or understanding of asset management system Required • Expert knowledge and use of Windows OS and O365 Office products Required • Excellent customer service awareness and communication skills Required • Knowledge of hardware desktop, printer, scanner, video Required • Knowledge of software Required • Knowledge of imaging workstations using SCCM Required • Excellent troubleshooting, problem-solving, and organizational skills Required • Ability to transport/lift boxes/equipment Required • Ability to work independently and as a member of a team Required • Knowledge of VPN setup, support, and install Required • Creating/modifying resource accounts, creating/updating distribution lists, resetting passwords in Active Directory Required • Knowledge of wireless workstation setup and support Required About Vector: Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY www.vectorconsulting.com “Celebrating 30 years of service.” Apply tot his job Apply To this Job