**Experienced Customer Service Advisor - Digital Intake - Work Anywhere 2024**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Advisor - Digital Intake, you'll play a vital role in providing top-notch support to our customers, ensuring their needs are met, and their concerns are resolved promptly. If you're passionate about delivering outstanding customer service, working in a dynamic environment, and growing your career, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions, empowering businesses to thrive in today's fast-paced digital landscape. Our mission is to foster a culture of excellence, innovation, and customer-centricity, driving growth and success for our clients and employees alike. With a strong focus on employee development and well-being, we offer a supportive and inclusive work environment that encourages collaboration, creativity, and continuous learning. **Key Responsibilities** As a Customer Service Advisor - Digital Intake, you'll be responsible for: * Ensuring that customer service delivered meets contractual Key Performance Indicator (KPIs) * Clarifying customer requirements, using decision-support tools and resources to provide resolution * Listening attentively to customer needs and concerns, demonstrating empathy while building rapport * Greeting customers in a courteous, friendly, and professional manner using agreed-upon procedures * Maintaining basic knowledge of client products and/or services * Preparing complete and accurate work, including notating accounts as required * Participating in activities designed to improve customer satisfaction and business performance * Offering additional products and/or services * Tracking, documenting, and retrieving information in call tracking databases * Responding to customer inquiries by referring them to published materials, secondary sources, or more senior staff **Essential Qualifications** To succeed in this role, you'll need: * A high school diploma with three to six months of relevant experience preferred * A courteous and strong customer service orientation * Strong computer navigation skills and PC knowledge * Effective communication skills, both written and verbal * Dependability with a strong attention to detail * The ability to multitask, including flexibility and adaptability in a fast-paced environment * Tolerance for repetitive work in a high-production work environment * Ability to work as a team member and independently * Patience in all customer contact situations, maintaining a pleasant and professional tone and manner * Ability to rotate shifts, as needed **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Additional experience or skills may be required based on location and/or program * Familiarity with client terminology, operating standards, and procedures * Sustained metric performance levels **Career Growth Opportunities** At arenaflex, we're committed to helping you grow and develop your career. As a Customer Service Advisor - Digital Intake, you'll have opportunities to: * Develop your skills and knowledge in customer service, product knowledge, and technical skills * Participate in training programs and workshops to enhance your performance and career growth * Take on additional responsibilities and challenges as you grow and develop in your role * Collaborate with cross-functional teams to drive business growth and success **Work Environment and Company Culture** At arenaflex, we're proud of our inclusive and supportive work environment. As a Customer Service Advisor - Digital Intake, you'll enjoy: * A dynamic and fast-paced work environment with opportunities for growth and development * A supportive and inclusive team culture that encourages collaboration and creativity * Flexible work arrangements, including the option to work from home * Access to cutting-edge technology and tools to enhance your productivity and performance * Opportunities for professional development and career growth **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * A salary that reflects your skills and experience * Opportunities for bonuses and incentives based on performance * Comprehensive benefits, including health insurance, retirement plans, and paid time off * Access to employee discounts and perks, including gym memberships and meal delivery services * A generous paid time-off policy, including vacation days, sick leave, and holidays **How to Apply** If you're passionate about delivering exceptional customer service and growing your career, we want to hear from you! Apply now to become a Customer Service Advisor - Digital Intake at arenaflex. Apply for this job