Experienced Customer Care Representative – Airline Operations and Client Center Support at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading player in the private aviation industry, committed to providing exceptional customer experiences and operational excellence. As a dynamic and innovative company, we are constantly seeking talented individuals to join our team and contribute to our continued success. The airline industry is a complex and fascinating field, requiring a unique blend of technical expertise, business acumen, and customer-centric approach. At arenaflex, we are dedicated to fostering a culture of collaboration, innovation, and continuous learning, where our employees can grow and thrive in their careers.

Job Overview and Responsibilities

We are currently seeking a highly motivated and customer-focused individual to join our Operations and Customer Center (OCC) team as a Customer Care Representative. As a key member of our team, you will play a vital role in supporting our 24/7 operations and ensuring the delivery of exceptional customer experiences. Your responsibilities will include:

• Working with aviation experts to utilize data and solve operational business challenges
• Collaborating with cross-functional teams to develop applications and efficiencies that reduce workload for our frontline teams
• Researching and developing strategies to optimize fuel loads, improve aircraft routing, and enhance payload forecasting
• Providing exceptional customer service and support to our clients and stakeholders
• Working in a fast-paced, dynamic environment with a focus on safety, security, and operational excellence

Center Assignments

As a Customer Care Representative, you will be assigned to one of the following teams:

• Load Control Center: responsible for aircraft weight and balance, fuel delivery, and ensuring compliance with manufacturer and company specifications
• Fuel Strategy: responsible for developing strategies, tools, and sustainability policies for our $14 billion annual fuel consumption

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma, GED, or equivalent
• At least 18 years old and authorized to work in the US
• Availability to work for at least three alternating semesters in Atlanta, GA, with a Monday through Friday 8AM - 5PM schedule
• Enrollment in an educational institution throughout the term of the co-op program
• Willingness to learn new skills, take calculated risks, and adapt to changing circumstances
• Strong organizational, project management, and verbal/written communication skills
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
• Ability to work effectively in team and individual settings
• Commitment to safety and security, with a focus on the well-being of self and others
• Embracing diversity, inclusivity, and respect for different perspectives and styles

Preferred Qualifications

While not essential, the following qualifications will give you a competitive edge in the selection process:

• Familiarity or experience with SQL, SAS, Python, R, Tableau, Excel, and PowerPoint
• Knowledge of airline operations, scheduling, and planning
• Leadership experience, including student and community organizations
• Passion for a future career in the aviation industry and serving arenaflex's customers

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Care Representative, you will have access to:

• Comprehensive training and onboarding programs
• Ongoing coaching and mentoring from experienced professionals
• Opportunities for career advancement and professional growth
• Cross-functional training and development programs
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

arenaflex is proud of its diverse and inclusive work environment, where employees are valued and respected for their unique perspectives and contributions. Our company culture is built on the following core values:

• Safety and security: we prioritize the well-being of our employees, customers, and stakeholders
• Customer focus: we are committed to delivering exceptional customer experiences and building long-term relationships
• Innovation and continuous improvement: we encourage creativity, experimentation, and learning from failure
• Collaboration and teamwork: we believe in the power of diverse perspectives and collective problem-solving
• Integrity and accountability: we operate with transparency, honesty, and a commitment to doing what is right

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range of $35-45 per year. Additionally, you will be eligible for a range of perks and benefits, including:

• Comprehensive health and wellness programs
• Retirement savings plans and matching contributions
• Professional development and training opportunities
• Access to exclusive employee discounts and rewards

Conclusion and Call to Action

If you are a motivated and customer-focused individual with a passion for the aviation industry, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Care Representative, you will play a vital role in supporting our operations and delivering exceptional customer experiences. Don't miss this chance to launch your career in the aviation industry and be part of a dynamic and innovative company that values its employees and prioritizes their growth and development. Apply now and take the first step towards an exciting and rewarding career with arenaflex!