Experienced Customer Advocate for Data Entry and Provider Support – Hybrid Remote Opportunity with arenaflex

Introduction to arenaflex and the Role

arenaflex is a leading organization in the healthcare and health insurance sector, dedicated to providing exceptional service and support to its clients and partners. As a key player in this industry, we are committed to fostering a culture of excellence, innovation, and customer satisfaction. We are now seeking an experienced and skilled Customer Advocate to join our team, focusing on data entry and provider support. This role offers a unique opportunity to work in a hybrid/remote schedule, combining the benefits of onsite training and collaboration with the flexibility of working from home.

Job Overview

The Customer Advocate position is designed to provide prompt, accurate, and objective responses to written inquiries, ensuring that our clients and partners receive the highest level of service and support. As a successful candidate, you will be responsible for researching and responding to complex queries, leveraging your analytical and problem-solving skills to deliver exceptional results. This role requires a strong foundation in data entry, typing, and computer skills, as well as excellent interpersonal, organizational, and independent decision-making abilities.

Key Responsibilities

• Research and respond to written inquiries in a prompt, accurate, and objective manner, ensuring that all queries are addressed and resolved efficiently.
• Utilize data entry skills to accurately and efficiently process information, maintaining high levels of accuracy and attention to detail.
• Apply analytical and problem-solving skills to resolve complex queries and issues, escalating as necessary to ensure timely and effective resolution.
• Develop and maintain strong relationships with clients and partners, providing exceptional customer service and support through clear and concise verbal and written communication.
• Collaborate with internal teams to ensure seamless communication and coordination, leveraging Microsoft Suite and other software applications to drive productivity and efficiency.
• Participate in ongoing training and development opportunities to enhance skills and knowledge, staying up-to-date with industry trends and best practices.

Essential Qualifications

• Bachelor's degree or 3 years of provider network contracting, credentialing, or servicing experience in a healthcare or health insurance environment.
• Experience in provider outreach, making decisions, and responding quickly to questions, with a strong focus on customer satisfaction and support.
• Data entry and/or typing experience, with a high level of accuracy and attention to detail.
• Interpersonal, analytical, organizational, and independent decision-making skills, with the ability to work effectively in a team environment.
• Clear and concise verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
• Experience with Microsoft Suite, including Outlook, Word, and Excel, with the ability to navigate and utilize software applications efficiently.
• Detail-oriented, with a strong focus on accuracy and attention to detail in all aspects of work.

Preferred Qualifications

• Bachelor's degree, with a strong foundation in healthcare, health insurance, or a related field.
• 5 years of provider network contracting, credentialing, or servicing experience, with a deep understanding of industry trends and best practices.
• 6 months of data entry experience in an office environment, with a high level of accuracy and attention to detail.
• Knowledge of medical terminology and anatomy, with the ability to apply this knowledge in a practical and effective manner.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees, providing ongoing training and development opportunities to enhance skills and knowledge. As a Customer Advocate, you will have access to a range of learning resources, including workshops, webinars, and online courses, to help you stay up-to-date with industry trends and best practices. Our organization is dedicated to fostering a culture of excellence and innovation, providing a supportive and collaborative environment that encourages growth, creativity, and success.

Work Environment and Company Culture

arenaflex is a dynamic and innovative organization, committed to providing a positive and supportive work environment that encourages collaboration, creativity, and growth. Our company culture is built on a foundation of respect, integrity, and excellence, with a strong focus on customer satisfaction and support. As a Customer Advocate, you will be part of a talented and dedicated team, working together to deliver exceptional results and drive business success.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, with a starting salary of $17.50 per hour. Our organization also provides a range of perks and benefits, including flexible working hours, remote work options, and ongoing training and development opportunities. We are committed to providing a supportive and inclusive work environment that recognizes and rewards outstanding performance, providing opportunities for growth, advancement, and success.

Conclusion

If you are a motivated and skilled professional, looking for a challenging and rewarding role in a dynamic and innovative organization, we encourage you to apply for the Customer Advocate position at arenaflex. With its unique blend of onsite training and remote work options, this role offers the perfect opportunity to combine your skills and experience with your desire for flexibility and work-life balance. Join our team and become part of a talented and dedicated group of professionals, committed to delivering exceptional results and driving business success. Apply now to take the first step in your new career with arenaflex!