**Student Customer Service Coordinator – Recreational Facilities at arenaflex**

Join the arenaflex team as a Student Customer Service Coordinator in our Recreational Facilities department. As a key member of our team, you will play a vital role in ensuring the safety and well-being of all patrons while promoting a positive and approachable atmosphere. If you are passionate about delivering exceptional customer service and creating a welcoming environment, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading institution dedicated to providing a world-class education and fostering a culture of excellence. Our main campus is located in Oxford, Ohio, and we have regional campuses in Hamilton, Middletown, and the Voice of America Learning Center in West Chester, Ohio. We are committed to creating an inclusive and effective teaching, learning, research, and working environment for all. Our faculty, staff, and student employees are highly valued for their contribution toward the arenaflex experience. **Job Summary** As a Student Customer Service Coordinator, you will be responsible for providing exceptional customer service to patrons and guests, ensuring their safety and well-being while maintaining a positive and approachable atmosphere. You will also serve as a first responder to accidents within the building and perform various duties to maintain a clean and safe environment. **Key Responsibilities:** * Greet patrons and guests, ensuring their safety and well-being while maintaining a positive and approachable atmosphere * Assist customers with various questions and problems in customer service areas * Perform basic cleaning responsibilities, including trash, equipment, and laundry * Special event set-up and operations * Maintain a clean and safe environment for all patrons by completing assigned shifts, duties, and enforcing facility policies * Serve as a first responder to accidents within the building **Essential Qualifications:** * Current American Red Cross CPR for the Professional Rescuer, AED, and Standard First Aid certifications or obtained within the first 30 days of employment * BBP Certification obtained within the first 30 days of employment * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing situations * Strong problem-solving and conflict resolution skills * Ability to maintain confidentiality and handle sensitive information **Preferred Qualifications:** * Previous customer service experience in a recreational or fitness setting * Knowledge of facility operations and safety protocols * Ability to lift up to 25 pounds and stand for long periods * Availability to work a variety of shifts, including evenings and weekends **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing situations * Strong problem-solving and conflict resolution skills * Ability to maintain confidentiality and handle sensitive information * Strong attention to detail and organizational skills * Ability to work effectively in a team environment **Career Growth Opportunities and Learning Benefits:** * Opportunities for professional growth and development in a dynamic and supportive environment * Access to training and development programs to enhance your skills and knowledge * Collaborative and inclusive work environment that values diversity and promotes a sense of belonging * Opportunities to work with a diverse range of students, faculty, and staff **Work Environment and Company Culture:** * arenaflex is a smoke- and tobacco-free campus * We are committed to creating an inclusive and effective teaching, learning, research, and working environment for all * Our faculty, staff, and student employees are highly valued for their contribution toward the arenaflex experience * We offer a great work environment and competitive benefits **Compensation, Perks, and Benefits:** * Competitive hourly pay rates * Opportunities for professional growth and development * Access to training and development programs * Collaborative and inclusive work environment * Opportunities to work with a diverse range of students, faculty, and staff **How to Apply:** If you are passionate about delivering exceptional customer service and creating a welcoming environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [silikorj@miamioh.edu](mailto:silikorj@miamioh.edu). **Equal Opportunity/Affirmative Action Statement:** arenaflex is an Equal Opportunity/Affirmative Action employer, committed to creating an inclusive and effective teaching, learning, research, and working environment for all. We encourage applications from minorities, women, protected veterans, and individuals with disabilities. **Reasonable Accommodations:** Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. **Diversity Statement:** arenaflex is committed to creating an inclusive and effective teaching, learning, research, and working environment for all. For more information on arenaflex's diversity initiatives, please visit the Office of Transformational and Inclusive Excellence webpage. **Clery Act:** As part of the University's commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read arenaflex's Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html. Apply Job! Apply for this job