**Director, Data Science, US Retail Markets Customer Service**

At arenaflex, we're on a mission to revolutionize the way we approach customer service through innovative data science solutions. We're seeking a visionary leader to join our US Retail Markets Data Science team as a Director, Data Science, US Retail Markets Customer Service. As a key member of our team, you'll have the opportunity to drive transformative initiatives, foster a culture of innovation, and lead a talented team of data scientists and analysts. **About arenaflex** arenaflex is a leading provider of innovative solutions that help people and businesses thrive. Our purpose is to help people embrace today and confidently pursue tomorrow. We're committed to creating an environment that's focused on openness, inclusion, trust, and respect. Our expansive range of roles and a workplace that's dedicated to helping turn your passion into a rewarding profession make us an ideal place to grow your career. **Job Summary** As a Director, Data Science, US Retail Markets Customer Service, you'll be responsible for leading our Customer Service Data Science team, driving innovative solutions, and ensuring seamless integration of AI capabilities into our service operations. You'll collaborate closely with cross-functional teams to understand customer needs and business challenges, designing data-driven solutions that offer a competitive edge. Your expertise in data science, leadership, and communication will be essential in shaping our data science community and leading cross-functional working groups. **Key Objectives & Responsibilities** * Lead transformative data science initiatives that significantly improve customer experience and deliver superior business results. * Foster a culture of innovation and continuous improvement by integrating cutting-edge data science technologies into service processes. * Collaborate closely with cross-functional teams to understand customer needs and business challenges, designing data-driven solutions that offer a competitive edge. * Guide a team of talented data scientists and analysts in developing, deploying, and refining ML and data science models (GBM, LLM) that improve service delivery and customer satisfaction. * Partner with process, experience, technology, and analytics teams to drive a more responsive, caring, and efficient service organization. * Mentor and develop your team by setting ambitious goals, encouraging diverse perspectives, and supporting professional growth and development. **Required Skills and Experiences** * Extensive experience across the data science lifecycle, with a focus on translating complex data into actionable insights and strategies. * Proven ability to collaborate and communicate effectively with non-technical stakeholders to identify key business problems and implement impactful data-driven solutions. * Strong technical proficiency in Natural Language Processing (NLP), Generative AI, Python. * Demonstrated leadership experience, particularly in guiding and developing high-performing teams. * Familiarity with service processes and the role of technology in enhancing customer interactions. * Strong technical proficiency in data science methodologies and tools. Familiarity with deploying data science products into production software environments for real-time inference. * Prior insurance experience is preferred. **Additional Skills and Experiences (Nice to Have)** * Strong technical proficiency in data visualization tools and techniques. * Experience with cloud-based data science platforms and tools. * Familiarity with agile development methodologies and practices. * Strong understanding of data governance and data quality principles. **Qualifications** * Responsible for management, technical oversight, and development for a team of data science and advanced analytics staff, which may include subordinate managers. * Collaborates with business partners to develop tools and services such as modeling, dashboard development, and decision aids to drive strategic decision making. * Presents findings, shares insights, and makes recommendations that impact profitability, growth, and/or customer satisfaction. * Responsible for highly technical, individualized, and difficult-to-develop tools that are transformative in nature and have broad strategic impact to the aligned business unit. * Provides strategic input on highly technically complex projects that drive change across function, SBU, or Corporate Department. * Directs work through others and may perform highly complex, technical, and creative predictive analytics projects. * Shapes the data science community and leads cross-functional working groups. **About Our Culture** At arenaflex, we value your hard work, integrity, and commitment to making things better. We put people first by offering benefits that support your life and well-being. Our commitment to diversity and inclusion is reflected in our recognition as a "Great Place to Work" by Great Place to Work US for the past several years. We're proud to be named one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. We're also recognized as one of America's Best Employers for Women, New Graduates, and Diversity. **Compensation and Benefits** We offer a competitive salary range that reflects the national market value for all employees in these positions. Our compensation plan includes commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. We also offer a comprehensive benefits package that includes health, dental, and vision insurance, 401(k) matching, and paid time off. **How to Apply** If you're a visionary leader with a passion for data science and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your experience and qualifications. We can't wait to hear from you! Apply Job! Apply for this job