Seasonal Customer Support Tax Expert – Remote Tax Preparation and Advisory Services Professional – arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading advisory firm, providing clients with a genuine coast-to-coast and global advantage in major regions. As an independent member of a worldwide network of independent accounting and business advisory firms, arenaflex offers a unique blend of local expertise and global reach. With a strong presence in many of the world's leading financial centers, arenaflex is committed to delivering exceptional service and expertise to its clients. The tax preparation industry is a dynamic and ever-evolving field, with a high demand for skilled professionals who can provide expert advice and support to individuals and businesses. As a Seasonal Customer Support Tax Expert at arenaflex, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and tax preparation expertise.

Job Overview

We are seeking a highly skilled and experienced Seasonal Customer Support Tax Expert to join our team at arenaflex. This is a remote, seasonal position that will run from January 2024 to April 2024, and is an excellent opportunity for someone who is looking for a challenging and rewarding role. As a Customer Support Tax Expert, you will provide tax support and advice to customers over video, phone, and chat, helping them to work on their tax returns through designated software. You will leverage your knowledge and skills to ensure an excellent customer experience, using your expertise in tax preparation, technology troubleshooting, and resolving tax issues.

Key Responsibilities

• Provide individualized troubleshooting, tax advice, and preparation assistance through video-enabled software and chat support, utilizing defined practices, procedures, and company policies
• Deliver accurate tax advice to customers in easy-to-understand terms, utilizing recommended research materials, professional resources, and team support
• Assist customers in gathering, organizing, and entering data through the designated software platform for federal and state tax returns
• Analyze and research a variety of tax matters to determine an appropriate course of action for customers
• Utilize audio/visual tools to communicate with customers, providing a high level of customer service and support

Ideal Candidate

To be successful in this role, you will need to be a friendly and reassuring individual who is passionate about customer service and problem resolution. You should be an exceptional communicator, able to translate complex tax terminology into a language that customers can easily understand. You should also have technology experience and be comfortable researching tax topics using online tools. If you have a minimum of three years of tax preparation experience, with a minimum of 30 tax returns prepared each year, and are looking for a new challenge, we would love to hear from you.

Qualifications and Skills

The following qualifications and skills are required for this role:

• Minimum of three (3) seasons of tax preparation experience, with a minimum of 30 tax returns prepared each year
• Prior tax preparation experience in a tax practice or retail setting
• College degree a plus, but not required
• Knowledge of tax laws, tax concepts, and familiarity with the form 1040 and all schedules
• PTIN is required (can be obtained online)
• Willingness to utilize audio/visual tools to communicate with customers
• Strong problem-solving and research skills, and the ability to quickly use online resources to find answers
• Well-developed technical troubleshooting skills

Preferred Qualifications

The following qualifications are preferred, but not required:

• Experience working in a remote or virtual environment
• Knowledge of tax preparation software and technology
• Experience working in a customer-facing role, providing exceptional customer service and support

Career Growth and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Seasonal Customer Support Tax Expert, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and tax preparation expertise. You will also have access to training and development programs, designed to help you build your skills and knowledge in tax preparation and customer service. With a strong focus on career growth and development, arenaflex is an excellent place to build a long-term career in the tax preparation industry.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment, where employees are valued and respected. We believe in fostering a culture of excellence, where employees are empowered to deliver exceptional results and provide outstanding customer service. As a remote employee, you will be part of a virtual team, working closely with colleagues and managers to achieve our goals and objectives. With a strong focus on work-life balance, arenaflex offers a flexible and supportive work environment, where employees can thrive and succeed.

Compensation, Perks, and Benefits

The compensation range for this role is $20 to $24 per hour, depending on experience and qualifications. arenaflex also offers a range of perks and benefits, including:

• Opportunities for career growth and development
• Flexible and supportive work environment
• Access to training and development programs
• Competitive compensation and benefits package

Conclusion

If you are a highly skilled and experienced tax preparation professional, looking for a new challenge and opportunity to work with a talented team of professionals, we encourage you to apply for this role. As a Seasonal Customer Support Tax Expert at arenaflex, you will have the opportunity to work in a dynamic and supportive work environment, providing exceptional customer service and tax preparation expertise to our clients. With a strong focus on career growth and development, arenaflex is an excellent place to build a long-term career in the tax preparation industry. Apply now to join our team and take the first step towards an exciting and rewarding career at arenaflex.