California Remote Dental Call Center Agents- Part Time

About the position Fortuna is seeking experienced Dental Call Center Agents to support high‑volume inbound customer service operations for California‑based dental care providers and their members. This part-time remote role focuses on assisting dental professionals with billing, policy, and general service inquiries. If you're a dental call center professional looking for a role that offers high-impact work during the day and lets you be fully "off the clock" by mid-afternoon, this is the perfect fit. We support California-based dental providers and their members, ensuring they get the clear, professional answers they need regarding billing and policy. This position begins February 16, 2026 with a robust 2-week training program. WORKSITE: Remote-California Residents: You must live in CA to be considered. WORK SCHEDULE: Shift Options: Mon-Fri, 10:00 AM - 2:45 PM or 11:00 AM - 3:45 PM PST. Responsibilities • Handle high-volume inbound calls from dental providers • Resolve billing, policy, and procedural inquiries within a 3-5 minute window • Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes • Record and track calls using the call tracking system • Provide professional, courteous, and effective service to the provider community • Collaborate with team members to meet departmental goals and call resolution metrics Requirements • 1+ years of experience in inbound customer service (private or government sectors) • At least 6 months of experience in dental customer support • Working knowledge of Microsoft Office 365 and help desk software • Typing speed of 30 WPM and 95% accuracy • Excellent communication skills and a positive, patient demeanor • Strong multitasking and problem-solving abilities • Reliable internet with a minimum 50 Mbps download speed • GED/High School diploma • California Residents: You must live in CA to be considered. Benefits • Training Program: Engage in a robust 2-week paid training program • All technology equipment provided (work laptop and accessories) Apply tot his job Apply To this Job