Experienced Freelance Customer Experience Strategist – Part-Time Opportunity for a Creative and Innovative Thinker in Digital Marketing and Social Media Strategy

Welcome to arenaflex: Where People Come First

At arenaflex, we're not just another advertising agency. We're a team of passionate individuals who believe in putting people at the heart of everything we do. Our philosophy is simple yet powerful: we strive to create work that truly matters to people, for brands that respect and value them, and with a team that we empower and treat like family. Located in the vibrant city of Santa Monica, California, we're now looking for a talented Freelance Customer Experience Strategist to join our team on a part-time basis.

About the Opportunity

We have an exciting opportunity for a Freelance Experience Strategist to work with us through early 2025. This role will require approximately 8-20 hours per week, with an average of about 15 hours per week, and is starting immediately. As a key member of our team, you will play a crucial role in helping us develop and implement innovative customer experience strategies that drive real results for our clients.

What You'll Be Working On

• Support the development of comprehensive communications plans that meet our clients' goals and objectives
• Develop channel briefs for social and digital creative to fulfill media plans, ensuring that all creative assets are aligned with our clients' brand strategies
• Review creative work to ensure it meets brief requirements and platform best practices, providing constructive feedback and recommendations for improvement
• Create and manage an omnichannel asset ecosystem document, mapping creative assets to audiences across the funnel and ensuring that all marketing channels are aligned and optimized
• Consult on and contribute to briefs for various digital marketing channels, including social media, digital display, website, email, app engagement, and more, as needed

How You'll Excel in Your Role

To succeed in this role, you'll need to have a strong background in digital marketing and social media strategy, with a minimum of 5-10 years' experience in the field. You should be familiar with the basic principles of brand building and measurement, including brand trackers, audience segmentation, category dynamics, and principles of growth. Additionally, you'll need to be available for meetings in the PST timezone and be able to work independently with minimal oversight or training.

Essential Qualifications

• 5-10 years' experience in digital marketing and/or social media strategy, with experience working on channels beyond social media
• Familiarity with the basic principles of brand building and measurement, including brand trackers, audience segmentation, category dynamics, and principles of growth
• Available for meetings in PST timezone
• Ability to work independently with minimal oversight or training
• Clear, competent, and confidence-inspiring communication style

Preferred Qualifications

• Experience working with a range of digital marketing channels, including social media, digital display, website, email, and app engagement
• Strong understanding of omnichannel marketing and the importance of aligning all marketing channels to deliver a seamless customer experience
• Experience working with creative teams to develop innovative and effective marketing campaigns
• Strong analytical and problem-solving skills, with the ability to analyze data and provide insights that inform marketing strategies

Skills and Competencies

To succeed in this role, you'll need to have a range of skills and competencies, including:

• Strong strategic thinking and problem-solving skills
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Strong analytical and data analysis skills, with the ability to provide insights that inform marketing strategies
• Experience working with a range of digital marketing tools and technologies, including social media management platforms, email marketing software, and marketing automation tools
• Strong creative thinking and innovation skills, with the ability to develop innovative and effective marketing campaigns

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their careers. As a Freelance Customer Experience Strategist, you'll have the opportunity to work on a range of exciting projects, develop your skills and expertise, and learn from a talented and experienced team. You'll also have access to a range of training and development opportunities, including workshops, webinars, and conferences, to help you stay up-to-date with the latest trends and technologies in digital marketing and social media strategy.

Work Environment and Company Culture

At arenaflex, we're proud of our unique and supportive company culture. We believe in putting people first and strive to create a work environment that is collaborative, creative, and fun. Our team is passionate about what we do, and we're committed to delivering exceptional results for our clients. As a Freelance Customer Experience Strategist, you'll be an important part of our team and will have the opportunity to contribute to our dynamic and innovative work environment.

Compensation, Perks, and Benefits

We offer a competitive hourly rate for this freelance opportunity, as well as a range of perks and benefits, including the opportunity to work on exciting and challenging projects, develop your skills and expertise, and learn from a talented and experienced team. You'll also have access to a range of tools and resources to help you succeed in your role, including the latest digital marketing software and technologies.

Conclusion

If you're a talented and experienced Customer Experience Strategist looking for a new challenge, we'd love to hear from you. This is a unique opportunity to join a dynamic and innovative team, work on exciting projects, and develop your skills and expertise in digital marketing and social media strategy. So why not apply today and take the first step towards an exciting and rewarding career with arenaflex? We can't wait to hear from you!