Experienced French Speaking Customer Service Representative – Delivering Exceptional Consumer Experiences in a Dynamic and Inclusive Environment

Introduction to arenaflex

At arenaflex, we're passionate about creating a world where creativity and imagination know no bounds. As a leader in our industry, we're committed to delivering exceptional consumer experiences that inspire and delight. Our Consumer Engagement Center is the heart of our operation, handling over 3 million queries each year from fans in over 22 different countries. We're now seeking an experienced French Speaking Customer Service Representative to join our team and help us build on our success.

About the Role

This exciting opportunity is based in our new North American contact center in Tempe, Arizona. As a French Speaking Customer Service Representative, you'll be responsible for delivering premium customer service to our consumers through phone calls, emails, and live chat. You'll be part of a dynamic team that's passionate about providing exceptional support and resolving queries in a timely and efficient manner.

Key Responsibilities

• Respond to inbound consumer contacts in a lively, reliable, knowledgeable, and engaging way, using phone calls, email, and live chat.
• Read, write, and speak in French at a professional (fluent) working proficiency, engaging in both verbal and written communication.
• Use technology to help consumers, including Salesforce, the internet, digital knowledge bases, and troubleshooting guides.
• Provide excellent service to each consumer, even in high-volume situations, and agree to the planned schedule, including breaks, shift start times, and shift end times.
• Represent the arenaflex brand through our outstanding tone of voice and agree to our confidentiality agreement.
• Meet performance expectations, including post-contact survey results and daily efficiency, and work on key company holidays, including Black Friday and Cyber Monday.

Essential Qualifications

To be successful in this role, you'll need to have:

• Experience in giving premium customer service and/or inbound sales, preferably in a retail environment.
• Confidence to make your own judgments about what's right for your consumer.
• Attention to detail and the ability to multi-task and prioritize.
• Comfort with virtual assessments, access to a secure Wi-Fi network, and a private space to work remotely.
• A strong understanding of French language and culture, with the ability to communicate fluently in French.

Preferred Qualifications

While not essential, the following qualifications are desirable:

• Previous experience working in a contact center or customer service environment.
• Knowledge of Salesforce or other customer relationship management (CRM) systems.
• Experience working in a fast-paced, dynamic environment with a high volume of contacts.
• A strong understanding of the arenaflex brand and our products.

Skills and Competencies

To be successful in this role, you'll need to have:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with consumers and colleagues.
• A strong customer-focused mindset, with a passion for delivering exceptional consumer experiences.
• The ability to work in a fast-paced, dynamic environment, with a high volume of contacts.
• Strong problem-solving and analytical skills, with the ability to resolve complex queries and issues.
• A strong understanding of technology, including CRM systems, digital knowledge bases, and troubleshooting guides.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop in their careers. As a French Speaking Customer Service Representative, you'll have access to a range of training and development opportunities, including:

• A paid 6-week training program to set you up for success in your role.
• Consistent performance support from your Team Leader.
• Opportunities to develop your skills and knowledge, including language training and professional development courses.
• A range of career progression opportunities, including promotions and lateral moves.

Work Environment and Company Culture

At arenaflex, we're proud of our dynamic and inclusive culture, where everyone feels valued and has a sense of belonging. As a French Speaking Customer Service Representative, you'll be part of a team that's passionate about delivering exceptional consumer experiences and making a positive impact on the world. You'll enjoy:

• A collaborative and supportive work environment, with a range of social events and activities.
• A range of benefits, including a generous employee discount, bonus scheme, and access to wellbeing initiatives.
• A commitment to diversity, equity, and inclusion, with a range of initiatives and programs to support underrepresented groups.
• A strong focus on sustainability and social responsibility, with a range of initiatives to reduce our environmental impact.

Compensation, Perks, and Benefits

As a French Speaking Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including:

• A competitive salary, with a base salary of $45,000 and the possibility of a retention bonus.
• A generous employee discount, with access to our products at a discounted rate.
• A range of wellbeing initiatives, including access to the Headspace App and a range of physical and mental health programs.
• A bonus scheme, with the opportunity to earn a bonus based on your performance and the company's success.
• A range of paid leave options, including family care leave and vacation time.

Conclusion

If you're passionate about delivering exceptional consumer experiences and making a positive impact on the world, we'd love to hear from you. As a French Speaking Customer Service Representative at arenaflex, you'll be part of a dynamic and inclusive team that's committed to making a difference. Apply now to join our team and start building your dream career.