Experienced Customer Support Chat Associate – Global Remote Opportunity for Empathetic and Tech-Savvy Professionals

Welcome to arenaflex: Revolutionizing Healthcare Talent Marketplaces

At arenaflex, our mission is to uplift as many people as possible up the socioeconomic ladder by providing a platform that connects healthcare facilities with healthcare professionals, enabling them to work when and where they want. We achieve this through our innovative app-based marketplace, which has revolutionized the market for healthcare talent. As a post-Series C, extremely fast-growing tech startup, we're proud to be a diverse and inclusive company with a global, remote team. We've been featured on YC's Top Companies and have grown 20x+ since January 2021. If you're passionate about making a difference in the lives of healthcare professionals and patients, we invite you to join our growing team as a Chat Associate.

About the Role: Chat Associate (Global)

As a Chat Associate on our Worker Operations Team, you will play a vital role in upholding safety and reliability for both sides of our marketplace. You will be responsible for balancing risk mitigation and delivering exceptional customer experiences, repeatedly asking "why" until you reach the root cause of issues, and going the extra mile to solve our customers' problems. If you possess curiosity, empathy, and strong communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Communicate with customers via telephone, live chat, and web communication channels to resolve their inquiries and concerns
• Investigate attendance and quality incidents across our marketplace, using exceptional judgment and noticing to solve our customers' problems
• Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication, justifying the reasoning behind your decisions to diverse stakeholders within the company
• Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner, developing reliability initiatives to improve the overall quality of the marketplace and experience for our customers
• Establish policy improvements to accomplish this goal, working within cross-functional collaborations with customer support, general operations, product, customer success, and legal teams
• Manage and maintain communication on multiple platforms to effectively solve issues for arenaflex's partner facilities and professionals, remaining knowledgeable on product updates to ensure you are acting with the most up-to-date organizational information

Essential Qualifications:

• Must be proficient in English (English as a first language)
• 2+ years of customer support experience, with a strong focus on telephonic customer support
• 2+ years of experience with Zendesk or any CRM
• Ability to resolve customer issues with empathy and action, possessing exceptional written and verbal communication skills
• Ability to work as part of multidisciplinary teams, comfortable handling ambiguous situations and adaptable to constant change
• Possess an "I can handle anything" mentality, demonstrating a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organization
• Exceptionally detail-oriented, with ethical and unbiased integrity and decision-making abilities
• A positive mindset that elevates the entire team

Preferred Qualifications:

• Experience working in a fast-paced, dynamic environment, with a strong ability to prioritize tasks and manage multiple projects simultaneously
• Familiarity with the healthcare industry, with a passion for making a difference in the lives of healthcare professionals and patients
• Experience with reliability initiatives and policy improvements, with a strong understanding of customer-centered communication

Skills and Competencies:

• Strong communication and interpersonal skills, with the ability to build rapport with customers and stakeholders
• Exceptional problem-solving and analytical skills, with the ability to think critically and outside the box
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork
• Adaptability and flexibility, with the ability to navigate change and ambiguity
• Strong technical skills, with the ability to learn and adapt to new systems and technologies

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to the growth and development of our team members. As a Chat Associate, you will have the opportunity to develop your skills and expertise in customer support, with a focus on reliability initiatives and policy improvements. You will work closely with our cross-functional teams, including customer support, general operations, product, customer success, and legal, to develop a deep understanding of our marketplace and the needs of our customers. With our fast-paced and dynamic environment, you will have the opportunity to learn and adapt to new systems and technologies, with a strong focus on innovation and continuous improvement.

Work Environment and Company Culture:

At arenaflex, we're proud of our diverse and inclusive company culture, with a global, remote team that is passionate about making a difference in the lives of healthcare professionals and patients. We believe in fostering a positive and supportive work environment, with a strong focus on collaboration, teamwork, and open communication. As a Chat Associate, you will be working remotely, with the flexibility to work from anywhere in the world. We provide a quiet and comfortable working environment, with a steady power and internet connection, and a minimum of 15Mbps wired internet connection, i5 processor or equivalent, and 12GB Ram.

Compensation, Perks, and Benefits:

At arenaflex, we offer a competitive compensation package, with a range of perks and benefits that are designed to support the well-being and success of our team members. These include, but are not limited to, opportunities for career growth and development, a dynamic and supportive work environment, and a range of benefits that support your physical and mental health. We believe in recognizing and rewarding the hard work and dedication of our team members, with a strong focus on employee satisfaction and engagement.

Conclusion:

If you're passionate about making a difference in the lives of healthcare professionals and patients, and you possess the skills and qualifications that we're looking for, we encourage you to apply for this exciting opportunity to join our team as a Chat Associate. At arenaflex, we're committed to revolutionizing the market for healthcare talent, and we believe that our team members are the key to our success. With a strong focus on innovation, continuous improvement, and customer-centered communication, we're confident that you will find this role both challenging and rewarding. So why not apply today and join our team of dedicated and passionate professionals who are making a difference in the lives of healthcare professionals and patients around the world?