Experienced Customer Success Manager – Driving Business Growth and Customer Satisfaction through Proactive Relationship Management and Strategic Account Development

Welcome to arenaflex

arenaflex is a pioneering remote-first team of experts revolutionizing the mobile marketing landscape. As a leader in the industry, we provide intelligent data-driven solutions designed for Apple Search Ads scale, A/B testing, and market insights. Our innovative approach has earned us the trust of top app developers and brands worldwide, including Skyscanner, Glovo, Flo, Babbel, and Wooga, among others. With a strong presence in the market, we've generated an impressive transaction volume, with over $1 billion in ad spend flowing through our ecosystem.

Why Join arenaflex?

At arenaflex, we pride ourselves on our achievements and the opportunities we offer our team members. Here are just a few reasons why you should consider joining our dynamic team:

• We've been at the forefront of the mobile marketing industry for almost 9 years, providing an ecosystem of market-leading technologies.
• We're an Apple Search Ads Partner and the first company to build the Apple Search Ads management platform.
• We work with top mobile companies and brands globally, offering a unique opportunity to collaborate with industry leaders.
• We've acquired App Radar in 2023 to extend our product capabilities and expand our market share.
• We've integrated AI into our strategic approach, ensuring we stay ahead of the curve in innovation.
• We effectively collaborate across 20+ countries with a remote-first and supportive culture, fostering a sense of community and teamwork.

About the Role

We're seeking a proactive and reliable Customer Success Manager to join our team. As a key member of our customer-facing team, you will serve as the primary post-sales point of contact for a variety of small-middle business customers. Your goal will be to drive smart and remarkable results, increase the adoption of arenaflex Acquire, and help customers achieve maximum value from our platform.

Key Responsibilities

• Serve as the primary post-sales point of contact for a variety of small-middle business customers, providing exceptional customer service and support.
• Set a "one-to-many" approach to drive smart and remarkable results, including conducting webinars on specific topics and using email cadency.
• Utilize in-depth product and industry knowledge to increase the adoption of arenaflex Acquire and drive customer engagement.
• Develop a deep understanding of each customer's business objectives and industry challenges, working on knowledge base creation to close this gap.
• Help customers achieve maximum value from arenaflex Acquire and achieve their business objectives, ensuring customer satisfaction and loyalty.
• Identify opportunities for upselling and cross-selling within existing accounts, driving revenue growth and expanding our customer relationships.
• Proactively engage with customers to secure renewals and drive customer retention, ensuring long-term partnerships and revenue stability.
• Proactively identify portfolio risks and weaknesses, developing strategic steps to prevent them and ensure customer success.
• Distribute customer needs, suggestions, and feedback across Sales, Marketing, Product, and Support teams, ensuring a customer-centric approach and continuous improvement.
• Collaborate closely with the Apple team on selected list of clients to drive further expansion and align on joint strategy, ensuring seamless integration and partnership.

About You

To succeed in this role, you should possess the following skills and qualities:

• Fluent English, with excellent communication and presentation skills.
• Experience in client-facing roles, with a strong customer-oriented mindset and attitude.
• Analytical and strategic way of thinking, with conflict prevention and resolution skills.
• Accountability for results, with a strong focus on delivering exceptional customer service and driving business growth.

What We Offer

At arenaflex, we're committed to providing our team members with a comprehensive range of benefits, including:

• Time Off: Vacation and public holidays following your country's regulations, plus additional 6 PTOs annually for personal rejuvenation.
• Health and Wellness: Medical insurance or health care compensation, paid sick leave, and a focus on prioritizing your well-being.
• Professional Development: Top online/offline conferences and mobile industry events, internal courses for continuous professional development, and opportunities for growth and advancement.
• Performance and Growth: Micro-management-free and supportive management style, semi-annual performance review sessions, and new career opportunities through our internal mobility program.
• Team Engagement: Corporate online events and offline team retreats, collaboration between teams through shared OKRs, and an environment conducive to open dialogue and constructive feedback.
• Work Flexibility: Flexible working schedule for a better work-life balance, remote-first working environment, and coworking costs coverage program.
• Workspace Options: Office hubs in key locations for a convenient and productive work environment.

Our Culture

At arenaflex, our values are not just words — they guide everything we do. To achieve our ambitious goals and maintain success, we stand united by our core behaviors:

• Move Fast: We're agile and adaptable, always looking for ways to improve and innovate.
• Get Sh*t Done: We're results-driven and focused on delivering exceptional results, always striving for excellence.
• Build Together: We're a team-oriented and collaborative environment, working together to achieve our goals and celebrate our successes.
• Strive for Transparency: We're open and honest in our communication, ensuring transparency and trust throughout our organization.
• Own What You Do: We're accountable for our actions and results, taking ownership and pride in our work.
• Learn + Share = Excel: We're committed to continuous learning and growth, sharing our knowledge and expertise to drive innovation and excellence.

Join Our Team

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Success Manager at arenaflex, you'll have the chance to work with a dynamic team, drive business growth, and make a real impact on our customers' success. Don't miss out on this opportunity to join our innovative and supportive team — apply now and take the first step towards an exciting and rewarding career with arenaflex!