**Experienced Data Engineer (L5) - Customer Service at arenaflex**

**Join arenaflex's Data Science & Analytics team and revolutionize the entertainment industry with your expertise in data engineering!** At arenaflex, we're pushing the boundaries of entertainment and storytelling with our innovative approach to data-driven decision making. As a Data Engineer (L5) - Customer Service, you'll play a critical role in building reliable, scalable data pipelines that transform raw data into actionable insights, empowering our customer service teams to deliver exceptional experiences to our members. **About arenaflex** arenaflex is one of the world's leading entertainment services, with over 283 million paid memberships in over 190 countries. We're committed to delivering an incredible customer experience, and our Data Science and Engineering (DSE) team is at the forefront of this effort. With a focus on data-driven decision making, we're shaping the evolution of storytelling around the world. **The Role** As a Data Engineer (L5) - Customer Service, you'll collaborate with data engineers, software engineers, and customer service business owners to build and maintain data pipelines, transform raw data into core business metrics, and develop custom visualization tools that surface critical insights. Your expertise will be instrumental in driving business growth, improving customer satisfaction, and informing product development. **Key Responsibilities:** * Design, develop, and maintain scalable data pipelines using big data technologies (Hive, Presto, Spark, Flink) on medium to large-scale data sets (10s of millions of records) * Collaborate with data engineers, software engineers, and customer service business owners to build and maintain data pipelines, transform raw data into core business metrics, and develop custom visualization tools * Develop and maintain data models that are adaptable to changes in the source data or business processes * Work with data scientists and analysts to develop and maintain data visualizations and reports that inform business decisions * Collaborate with cross-functional teams to identify and prioritize business needs and develop data-driven solutions * Develop and maintain data quality metrics and ensure data accuracy and integrity * Stay up-to-date with industry trends and emerging technologies and apply that knowledge to drive innovation and improvement **Essential Qualifications:** * At least 4 years of experience engineering data pipelines using big data technologies (Hive, Presto, Spark, Flink) on medium to large-scale data sets (10s of millions of records) * Strong data modeling skills, with experience designing structures that are adaptable to changes in the source data or business processes * Strong proficiency in Python or Scala, with a passion for writing clean, supportable code * Advanced SQL skills, with a focus on data quality and advocacy for data-driven decision making * Analytical aptitude, with the ability to think through business problems and prioritize autonomously * Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams **Preferred Qualifications:** * Experience working with cloud-based data platforms (e.g. AWS, GCP, Azure) * Experience with data warehousing and ETL (Extract, Transform, Load) processes * Experience with data visualization tools (e.g. Tableau, Power BI, D3.js) * Experience with machine learning and predictive analytics * Experience with agile development methodologies and version control systems (e.g. Git) **arenaflex Culture** arenaflex's culture is built on a foundation of innovation, collaboration, and inclusivity. We're committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. Our culture is built on a set of core values that include: * **Innovation**: We're always looking for new and better ways to do things. * **Collaboration**: We work together to achieve our goals. * **Inclusion**: We celebrate diversity and strive to create a workplace where everyone feels welcome. * **Integrity**: We do the right thing, even when it's hard. **Compensation and Benefits** arenaflex offers a comprehensive compensation package that includes: * **Annual Salary**: $170,000 - $720,000, depending on experience and qualifications * **Stock Options**: arenaflex offers stock options as part of our compensation package * **Health Plans**: arenaflex offers a range of health plans to meet the needs of our employees and their families * **401(k) Retirement Plan**: arenaflex offers a 401(k) retirement plan with employer match * **Disability Programs**: arenaflex offers disability programs to support employees who are injured or ill * **Flexible Spending Accounts**: arenaflex offers flexible spending accounts to help employees save for healthcare expenses * **Family-forming benefits**: arenaflex offers family-forming benefits to support employees who are starting or growing their families * **Life and Serious Injury Benefits**: arenaflex offers life and serious injury benefits to support employees and their families in times of need * **Paid Leave of Absence Programs**: arenaflex offers paid leave of absence programs to support employees who need to take time off for personal or family reasons **How to Apply** If you're passionate about data engineering and customer service, and you're looking for a challenging and rewarding role at a leading entertainment company, we want to hear from you! Please submit your application, including your resume and a cover letter, to our careers page. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and celebrates diversity and inclusion. We're committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. **Accommodations** If you require an accommodation or adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We're committed to hosting a meaningful interview experience for all candidates. Apply for this job