**Entry-Level Customer Service Representative – Customer Relationship Advocate (CRA) at arenaflex**

**Unlock Your Potential and Launch a Rewarding Career in Customer Service** Are you passionate about delivering exceptional customer experiences and eager to kick-start your career in a dynamic and supportive environment? Look no further! arenaflex is seeking a talented and motivated Entry-Level Customer Service Representative to join our team of Customer Relationship Advocates (CRA). As a CRA, you will be the face of arenaflex, providing outstanding service to our valued clients while developing the skills and expertise needed to succeed in the financial services industry. **About arenaflex** arenaflex is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future, assist companies and non-profit organizations in delivering benefits to their employees, and provide institutions and independent advisors with investment and technology solutions to help invest their clients' money. With a commitment to building a diverse workforce and creating a culture of belonging, we strive to make a positive impact on the lives of our associates, customers, and community. **The Role** As an Entry-Level Customer Service Representative, you will be responsible for providing exceptional customer service while answering inbound phone calls and supporting arenaflex's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support, and more. Our comprehensive training program will equip you with the knowledge and expertise needed to succeed in this role, including: * Preparing for and obtaining your SIE, Series 7, and 63 licenses, fully sponsored by arenaflex * Developing critical and analytical problem-solving skills to interpret scenarios and find resolutions * Building rapport with customers through meaningful conversations and efficient resolution-oriented interactions * Handling different types of situations, emotions, and conversations with a focus on suitable resolutions * Learning new technology and proprietary platforms, and navigating multiple systems simultaneously **What to Expect** As a new CRA, you will embark on a transformative journey with three major milestones: 1. **Licensing Preparation**: In the first months, you will prepare to become a licensed professional by studying for and obtaining your SIE, Series 7, and 63 licenses. arenaflex will provide you with paid study time, access to valuable resources like licensing coaches and workshops, and a supportive environment to help you succeed. 2. **Skill Development**: In the following months, you will handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. **Proficiency**: As you gain confidence and proficiency in serving customers, you will explore new career paths through job shadowing and our career center. **The Expertise and Skills You Bring** To succeed in this role, you will need to possess: * Aptitude and dedication to complete the FINRA SIE, Series 7, and 63 exams through our industry-leading licensing program * Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making * A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient * Ability to handle different types of situations, emotions, and conversations driving towards suitable resolutions * A desire for growth and a mindset that generates long-term success through adaptability and personal accountability * Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources, and find an appropriate resolution * Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously **The Team** Our Greatest Asset is Our People We are committed to building a diverse workforce, creating a culture of belonging, and making a positive impact on the lives of our associates, customers, and community. Our benefit programs are crafted to help you and your loved ones strike the perfect balance, including: * Maternal and Parental Leave * Tuition Reimbursement * Student Loan Assistance * 401(K) 7% match * Health Insurance * Dental Insurance * Vision Insurance * Disability Insurance * Paid Time off * Commuter Benefit Program * Backup Dependent Care * Charitable match * Concierge Services * Wellness Program * Fitness Reimbursement **Certifications** * Series 7 - FINRA * Series 63 - FINRA **Company Overview** arenaflex is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future, assist companies and non-profit organizations in delivering benefits to their employees, and provide institutions and independent advisors with investment and technology solutions to help invest their clients' money. **Join Us** At arenaflex, you will find endless opportunities to build a meaningful career that positively impacts people's lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at arenaflex – we offer a range of opportunities for learning so you can build the career you've always imagined. **Work Environment and Culture** arenaflex's hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a arenaflex office. This does not apply to roles listed as Remote or Onsite. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive salary * Comprehensive benefits package * Opportunities for career growth and advancement * Flexible work arrangements * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and enthusiastic individual looking to launch a rewarding career in customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex careers website] to submit your application and join our team of Customer Relationship Advocates. **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging. We welcome applicants from diverse backgrounds and are committed to creating a workplace that is inclusive and respectful of all individuals. **Accommodations** arenaflex will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact the HR Accommodation Team by sending an email to [accommodations email]. **Certifications** * Series 7 - FINRA * Series 63 - FINRA **Apply Now** Don't miss this opportunity to launch a rewarding career in customer service with arenaflex. Apply now and join our team of Customer Relationship Advocates! Apply for this job