Experienced Customer Service and Product Information Specialist for Hybrid Role – 2nd Shift (12-8PM) at arenaflex

Introduction to arenaflex

At arenaflex, we empower our team members to achieve their goals and make a positive impact in our communities. With a rich history spanning over a century, we have established ourselves as a leader in our industry, inspiring creativity, innovation, and passion in support of locally-owned stores around the world. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives to work every day, fostering a strong sense of camaraderie and collaboration.

About the Role

We are seeking a dedicated and passionate Customer Service and Product Information Specialist to join our team in a hybrid role, working from one of our locations in Flanders, NJ, Carol Stream, IL, or Montreal, Quebec, Canada. As a Product Information Specialist, you will serve as an ambassador for arenaflex, playing a vital role in building and maintaining customer relationships. You will be responsible for providing exceptional customer service, delivering comprehensive product education, and supporting our customers' needs through effective communication and problem-solving skills.

Key Responsibilities

• Demonstrate proactive initiative, accountability, adaptability, effective communication, teamwork, professionalism, dedication to personal development, and integrity in all dealings.
• Communicate complex technical information to customers, coupled with active listening and empathy to understand inquiries, address needs, and provide support and guidance.
• Stay updated on arenaflex products and competitors, utilizing this knowledge to convert specifications into arenaflex products for architectural and industrial maintenance purposes.
• Deliver tailored, comprehensive product education to meet specific needs, ensuring a clear understanding of the company's products, including their properties, applications, and benefits.
• Provide customer support and education to retailers, end-users, architects, and designers by offering guidance on product selection, usage, and troubleshooting.
• Gather detailed information through probing questions for optimal recommendations and complaint entry into our Product Portfolio (CRM) system, aiding analysis by the Complaint Resolution Team.
• Collaborate with internal teams to ensure cohesive product messaging, support sales efforts, gather feedback for product improvement, and ensure compliance with industry standards and regulations, including environmental and safety considerations.
• Promptly redirect calls beyond scope of knowledge to the appropriate personnel for sales, complaints, environmental/regulatory inquiries, etc., showcasing effective escalation skills.
• Work independently while coordinating with colleagues and management to ensure thorough service coverage across all channels.
• Familiarize yourself with current, past, and upcoming marketing initiatives and associated details.

Essential Qualifications

• Undergraduate degree or equivalent experience.
• 3-5 years of product knowledge in a similar industry or competitive product knowledge.
• Proficiency in company systems, including Microsoft Office.
• Strong interpersonal, verbal, written, and telephone communication skills.
• Effective decision-making, problem-solving, organizational, and time management abilities.
• Self-motivated with a drive for continuous learning and development.
• Adaptability to changing situations, multitasking, and prioritization.
• Ability to work collaboratively in a team environment.
• Flexible schedule availability to accommodate business needs.

Preferred Qualifications

• Prior experience in a customer-facing role, preferably in a similar industry.
• Knowledge of industry standards and regulations, including environmental and safety considerations.
• Experience with CRM systems and data analysis.
• Bilingual or multilingual skills.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our colleagues' growth and development. As a Product Information Specialist, you will have access to ongoing learning and continuing education opportunities, skill development programs, and a supportive work environment that encourages collaboration and innovation. You will be part of a dynamic team that values creativity, transparency, and excellence, and you will have the opportunity to make a positive impact on our customers and communities.

Work Environment and Company Culture

Our work environment is designed to foster creativity, collaboration, and a strong sense of camaraderie. We believe in work-life balance and offer competitive benefits, flexible scheduling, and a positive and engaging workplace. Our company culture is built on the principles of excellence, transparency, and integrity, and we encourage our colleagues to bring their authentic selves to work every day.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including competitive salary, benefits, and perks. Our benefits package includes health insurance, retirement savings, and paid time off, among others. We also offer opportunities for professional growth and development, recognition and rewards for outstanding performance, and a supportive work environment that values diversity and inclusion.

Conclusion

If you are a motivated and passionate individual with a drive for continuous learning and development, we encourage you to apply for this exciting opportunity to join our team as a Customer Service and Product Information Specialist. As a member of the arenaflex team, you will be part of a dynamic and innovative organization that values creativity, transparency, and excellence. Apply now to take the first step in your career journey with arenaflex!