**Experienced Customer Service Management Supervisor – Access & Patient Support**

At arenaflex, we are committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our Access & Patient Support team, the Experienced Customer Service Management Supervisor will play a vital role in leading our front-line operations, ensuring seamless interactions with customers, and driving business growth through strategic planning and execution. **About arenaflex** arenaflex is a leading healthcare solutions provider, dedicated to helping specialty pharmaceutical manufacturers connect with their customers and achieve product success. Our innovative approach integrates direct drug distribution, non-commercial pharmacy services, patient access support, and financial programs to create a unique model that sets us apart in the industry. As a subsidiary of arenaflex, Sonexus Health is at the forefront of this revolution, empowering manufacturers to take control of their customer experience and product success. **Key Responsibilities** As a Customer Service Management Supervisor, you will be responsible for leading a team of customer service representatives, reimbursement staff, and other support personnel in the Access & Patient Support Center. Your key responsibilities will include: * Supervising and coordinating the daily activities of operations and business support staff to ensure seamless customer interactions and efficient operations. * Administering and executing policies and procedures to ensure compliance with company guidelines and client contracts. * Ensuring employees operate within guidelines and making decisions that have a direct impact on work unit operations and customers. * Frequently interacting with subordinates, customers, and peer groups at various management levels to resolve issues and provide support. * Effective communication and collaboration with clients to ensure their needs are met and exceeded. * Learning all areas of the program and sharing subject matter expertise to drive business growth and improvement. * Applying advanced skills to resolve complex problems independently and modifying processes to resolve situations. * Supervising employees in the Access Patient Support Center, including training, planning, assigning, and directing work, rewarding and disciplining employees, addressing complaints, and resolving problems. * Setting priorities for the team to ensure task completion and coordinating work activities with other supervisors. * Applying expertise to solve standard and non-standard problems within own area and making decisions that benefit the work team. * Providing direction in discussing and creating development plans and providing input into succession planning process for own work area. * Aligning individual goals for self and others with work area/functional goals and building confidence and respect of others through a positive and energizing style. * Assisting work team in the achievement of goals/commitments and achieving own goals/commitments regardless of obstacles. * Working within budgetary/financial objectives set by manager and applying knowledge of profit drivers to work processes within own area. * Identifying specific opportunities for long-term change within own work team or product/service and building customer relationships to develop alternative solutions. * Resolving day-to-day or routine problems using defined processes and working/brainstorming with work team to provide suggestions for solutions that contain the appropriate level of risk. * Actively building relationships across functions/businesses that bring value to the company and encouraging the participation and perspectives of all team members, regardless of background. **Essential Qualifications** * Bachelor's degree or equivalent work experience preferred. * 3-5 years experience in the Healthcare field preferred. * Strong leadership skills and ability to create and clearly communicate strategic and tactical plans leading to an efficient and effective operation. * Advanced knowledge of healthcare reimbursement preferred. * Experience with Microsoft Office products including Word, PowerPoint, Teams, Outlook, and Excel. * Excellent observation skills to easily identify trends and problems while providing solutions. * Superior written & verbal communication skills and ability to effectively present information in a one-on-one and small group situations to customers, clients, and other employees. * Ability to effectively mediate situations in which parties are in disagreement and facilitate a positive outcome. **Preferred Qualifications** * Experience in phone-based customer service preferred. * Ability to thrive in a competitive and dynamic team environment. **Training and Work Schedules** * Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required. * This position is full-time (40 hours/week) and requires flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT. **Remote Details** * You will work remotely, full-time, and require a dedicated, quiet, private, distraction-free environment with access to high-speed internet. * We will provide you with the computer, technology, and equipment needed to successfully perform your job. * You will be responsible for providing high-speed internet that meets the following requirements: + Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. + Download speed of 15Mbps (megabyte per second). + Upload speed of 5Mbps (megabyte per second). + Ping Rate Maximum of 30ms (milliseconds). + Hardwired to the router. + Surge protector with Network Line Protection for CAH issued equipment. **Compensation and Benefits** * Anticipated salary range: $65,500 - $93,550. * Bonus eligible: No. * Benefits: arenaflex offers a wide variety of benefits and programs to support health and well-being, including: + Medical, dental, and vision coverage. + Paid time off plan. + Health savings account (HSA). + 401k savings plan. + Access to wages before pay day with myFlexPay. + Flexible spending accounts (FSAs). + Short- and long-term disability coverage. + Work-Life resources. + Paid parental leave. + Healthy lifestyle programs. **Application Window** * Anticipated application window to close: 03/06/2025. * If interested in opportunity, please submit application as soon as possible. **Diversity and Inclusion** * arenaflex supports an inclusive workplace that values diversity of thought, experience, and background. * We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. * arenaflex is an Equal Opportunity/Affirmative Action employer. * All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law. **Apply Now** If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application as soon as possible to be considered for this role. Apply for this job