Experienced National Customer Operations Manager – Strategic Account Management and Operational Excellence for arenaflex USA Operations

Introduction to arenaflex

arenaflex is a leading global brand that has been refreshing the world for over a century. With a diverse portfolio of over 250 products, including some of the most popular brands in the world, we are committed to making a difference in the lives of our customers, employees, and the communities we serve. Our purpose is to refresh the world and make a difference, and we are taking deliberate action to nurture an inclusive culture that is grounded in this purpose. We act with a growth mindset, take an expansive approach to what’s possible, and believe in continuous learning to improve our business and ourselves.

Job Description Summary

The National Customer Operations Manager (NCOM) on the Inspire Account Team at arenaflex is a critical role that interfaces with customers and account teams to configure and own fulfillment of account-based equipment, service, and supply chain solutions. This role is responsible for driving beverage quality, revenue, and profit for the system while ensuring proper cost management to help achieve our goal of becoming our customer’s most valued supplier. The NCOM plays a key role in building out customer operations plans and identifying opportunities to better drive quality, service, and productivity across the system.

Key Responsibilities

• Lead customer selling efforts of operational products and services and customer stewardship, working closely with the sales team and customers to drive business results.
• Provide operational subject matter expertise to external portfolio of customers and internal client groups, including sales, finance, and marketing.
• Develop and lead short and long-term business operational planning for a portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, and more.
• Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives, leading internal project team resources and project communication with customers and account teams.
• Lead the development of annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts, identifying key drivers of service to create solutions that decrease costs, increase quality, and deliver additional profit to customers and arenaflex.

Qualifications and Requirements

To be successful in this role, you will need:

• A BS/BA (or equivalent) degree, with an MS/MA/MBA (or equivalent) preferred.
• Previous experience in a face-to-face customer sales or operations role, calling on senior-level buyers, with 3 or more years of customer management experience or customer operational management experience.
• 2-4 years of general operations experience and 2-4 years of project management experience, with experience working with data, specifically manipulation and analysis.
• Functional skills, including technical capability, financial acumen, presentation development and delivery, influencing, and strategic thinking.

Essential Skills and Competencies

The ideal candidate will have:

• Technical capability to create operational solutions and utilize system tools to deliver customer value.
• Financial acumen to build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio.
• Presentation development and delivery skills to effectively deliver customer stewardship and the arenaflex operational value proposition, both written and verbally.
• Influencing skills to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome.
• Strategic thinking to create a strategic plan that addresses customer needs while also driving company profitability.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a National Customer Operations Manager, you will have access to a range of training and development opportunities, including:

• Leadership development programs to help you build your skills and expertise.
• Networking opportunities with other professionals in the industry.
• Access to a range of online courses and training modules to help you develop your skills and knowledge.
• Opportunities to work on high-profile projects and initiatives that will help you build your portfolio and reputation.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity and promotes a culture of respect and empathy. We are committed to creating a work environment that is engaging, challenging, and rewarding, and we offer a range of benefits and perks to support our employees, including:

• A competitive salary and benefits package.
• A range of health and wellness programs to support your physical and mental health.
• Opportunities to get involved in community service and volunteer work.
• A dynamic and supportive work environment that values collaboration and teamwork.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• A salary range that is competitive with industry standards.
• A range of benefits, including health insurance, retirement savings, and paid time off.
• Opportunities to earn bonuses and incentives based on performance.
• A range of perks, including access to company products and services, and discounts on company merchandise.

Conclusion

If you are a motivated and results-driven professional with a passion for customer operations and account management, we encourage you to apply for the National Customer Operations Manager role at arenaflex. This is a unique opportunity to join a dynamic and inclusive workplace that values diversity and promotes a culture of respect and empathy. With a range of training and development opportunities, a competitive salary and benefits package, and a dynamic and supportive work environment, this is a role that will challenge and reward you in equal measure. Apply now to take the first step in your journey with arenaflex!