**Experienced Insurance Customer Support Representative – Remote Inbound Phone Calls**

At arenaflex, we're dedicated to providing top-notch software solutions for various insurance agencies, and we're seeking a highly skilled and motivated individual to join our remote customer support team. As an Insurance Customer Support Representative, you'll play a vital role in assisting a diverse range of customers over the phone, providing exceptional support for their insurance company's software platform. **About arenaflex** arenaflex is a leading provider of software solutions for the insurance industry, committed to delivering innovative and user-friendly platforms that meet the evolving needs of our clients. Our team is passionate about delivering exceptional customer experiences, and we're seeking like-minded individuals to join our mission. **Job Summary** As an Insurance Customer Support Representative, you'll be responsible for providing top-notch support to customers over the phone, addressing their queries, and resolving issues related to their insurance policies. Your primary tasks will include: * Gathering and verifying customer information * Entering data into forms * Answering questions about insurance policies * Providing accurate and timely solutions to customer inquiries **Hours of Operation and Commitment** * Monday - Sunday: 4 AM - 5 PM PST * 10 hours per week, with 5 hours self-scheduled on the weekend * 90-day commitment (as needed) **Requirements and Qualifications** * **Data Entry Experience**: We're looking for candidates with prior experience in data entry, who can accurately and efficiently enter information into forms. * **High-Volume Call Support Experience**: As a customer support representative, you'll be handling a high volume of calls, so we need candidates with experience in high-volume call support. * **Typing Speed**: You should be able to type at a speed of 45 WPM or higher. * **Multi-Tasking**: We're looking for strong multi-taskers who can handle multiple tasks simultaneously while maintaining exceptional customer service. **Workspace Requirements** * **Dedicated Computer**: You'll need a dedicated laptop or desktop computer with Windows 10 or above (sorry, no Macs or Chromebooks for this opportunity). * **Security Software**: You'll need to install ModSquad's security software on your computer and mobile device. * **AWS**: You'll need to install AWS on your computer. * **Webcam or Smartphone**: You'll need access to a webcam or smartphone capable of taking pictures. * **Stable Broadband Internet**: You'll need a stable broadband internet connection of 50 MBS or greater. * **RAM and Monitors**: You'll need 8 GB RAM or better, and dual monitors are highly recommended. **What We Offer** * **Competitive Pay Rates**: Pay rates vary by client and are not negotiable, but we offer competitive rates that will be disclosed during the interview process. * **Career Growth Opportunities**: We're committed to helping our team members grow and develop their careers, with opportunities for advancement and professional development. * **Learning Benefits**: We offer a range of learning benefits, including training programs, workshops, and online courses to help you develop new skills and stay up-to-date with industry trends. * **Work-Life Balance**: We understand the importance of work-life balance, and we offer flexible scheduling and remote work options to help you achieve a better balance between your work and personal life. **Company Culture** * **Diversity and Inclusion**: We're committed to creating a diverse and inclusive work environment, where everyone feels valued and respected. * **Collaboration and Teamwork**: We're a team-oriented organization, and we believe in collaboration and teamwork to achieve our goals. * **Innovation and Creativity**: We're a innovative and creative organization, always looking for new ways to improve our products and services. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we'd love to hear from you. Please apply through our website, and don't forget to take your time and complete your application thoroughly. We look forward to reviewing your application! **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer, committed to providing equal employment opportunities to all qualified applicants, regardless of their background, race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. **Important Note** Please note that pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time. Apply for this job