**Experienced Customer Service Representative – Covington, LA, USA**

At arenaflex, we're passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our team as Customer Service Representatives in our Covington, LA office. As a Customer Service Representative, you'll play a vital role in helping our customers achieve their financial goals and feel more confident in their financial decisions. **About arenaflex** arenaflex is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future, assist companies and non-profit organizations in delivering benefits to their employees, and provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. **Join Our Team** At arenaflex, you'll find endless opportunities to build a meaningful career that positively impacts people's lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. We've been recognized as a top 10 Best Place to Work in 2024, and we're committed to creating a culture of inclusion and belonging. **About the Role** As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our clients, answering their questions, and helping them with a range of needs, including account maintenance, withdrawals, and loans. You'll also have the opportunity to develop your skills and knowledge in the financial services industry, and you'll be part of a supportive team that's dedicated to helping our customers achieve their financial goals. **Key Responsibilities** * Provide exceptional customer service to our clients, answering their questions and helping them with a range of needs * Assist with account maintenance, withdrawals, and loans * Develop and maintain relationships with our clients, understanding their financial goals and needs * Work collaboratively with our team to resolve customer issues and provide solutions * Stay up-to-date with industry developments and changes in our products and services * Participate in ongoing training and development to improve your skills and knowledge **The Skills You Bring** * Ability to establish rapport and relationships through effective communication * Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers * Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.) * Proficiency in navigating and troubleshooting basic technology issues or systems * Handle a variety of situations and conversations driving towards a resolution suitable for all * Self-motivated teammate with strong social skills who brings energy and passion to the team * Minimum 1 year of customer service experience * High School diploma or GED required **The Value You Deliver** * A passion for helping people * Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making * Provide outstanding customer service and communication via voice or digital channels **Our Investments in You** At arenaflex, we're committed to investing in our employees' growth and development. Here are a few of the benefits we offer: * Maternal and Parental Leave * Tuition Reimbursement * Student Loan Assistance * 401(K) 7% match * Health Insurance * Dental Insurance * Vision Insurance * Disability Insurance * Paid Time off * Commuter Benefit Program * Backup Dependent Care * Charitable match * Concierge Services * Wellness Program * Fitness Reimbursement **Shifts and Hours** * Monday – Friday * Training hours are 8:30am – 5:00pm EST and post-training must be able to work an 8hr shift between the hours of 8:30am – Midnight EST **Certifications** * Fidelity Investments does not offer work visas for this role **Company Overview** arenaflex is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future, assist companies and non-profit organizations in delivering benefits to their employees, and provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. **Join Us** At arenaflex, you'll find endless opportunities to build a meaningful career that positively impacts people's lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a top 10 Best Place to Work in 2024, we're committed to creating a culture of inclusion and belonging. **Work Environment and Culture** arenaflex blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a arenaflex office. This does not apply to roles listed as Remote or Onsite. **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging. **Accommodations** arenaflex will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to . **Apply Now** If you're passionate about making a difference in the lives of others and are a customer service-minded champion, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and start building a meaningful career that positively impacts people's lives, including yours. 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