**Experienced Clinical Customer Service Representative – Remote Opportunity with arenaflex**

**Job Summary:** arenaflex is seeking exceptional customer service professionals to join our high-volume call center as Clinical Customer Service Representatives. As a key member of our team, you will play a vital role in supporting our mission to empower individuals to live healthier and longer by providing exceptional customer service nationwide for our specialty network programs. If you are a motivated and compassionate individual with excellent communication skills, we encourage you to apply for this exciting remote opportunity. **About arenaflex:** arenaflex is a leading healthcare organization dedicated to providing innovative solutions that empower individuals to live healthier and longer. Our team of passionate professionals is committed to delivering exceptional customer service and support to our members nationwide. As a Clinical Customer Service Representative, you will be part of a dynamic team that is making a positive impact in the lives of our members. **Responsibilities:** As a Clinical Customer Service Representative, you will be responsible for: * Answering incoming calls in a professional, accurate, timely, and courteous manner * Ascertain the nature of the call and record information in the Communication Log * Look up member information using proprietary arenaflex systems and provide information to the caller * Forward logs requiring further research to the appropriate department * Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.) * Utilize appropriate resources, including those online, to provide timely responses * Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner * Meet or exceed minimum key job accountabilities established for the Clinical Customer Service Representative position * Document all calls appropriately * Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel * Respond to requests for internal and external customers and/or clients, as required **Qualifications:** * High school diploma or equivalent required * Minimum of one year of experience performing customer service duties; inbound call center experience preferred * Basic computer skills * Strong verbal communication skills **Core Competencies:** * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment * Ability to effectively organize, prioritize, multi-task, and manage time * Demonstrated accuracy and productivity in a changing environment with constant interruptions * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions * Ability to exercise strict confidentiality in all matters **Mobility:** Primarily sedentary, able to sit for long periods of time. **Physical Requirements:** * Ability to speak, see, and hear other personnel and/or objects * Ability to communicate both in oral and written form * Ability to travel within the facility * Capable of using a telephone and computer keyboard * Ability to lift up to 10 lbs. **Environmental Conditions:** Work-from-home (WFH) environment **Compensation and Benefits:** * Starting pay at $15/hour with potential of $16/hour within the first year, plus merit * Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career growth and professional development **Work-Life Balance:** As a remote employee, you will have the flexibility to work from the comfort of your own home. arenaflex values work-life balance and provides a supportive environment that allows you to achieve your personal and professional goals. **Equal Opportunity Employer:** arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from qualified individuals of all backgrounds and perspectives. **How to Apply:** If you are a motivated and compassionate individual with excellent communication skills, we encourage you to apply for this exciting remote opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Contact Information:** If you have any questions or require accommodations during the application process, please contact our Human Resources Department at (800) 848-3555 x6702. ** arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law. Apply for this job