Experienced Bilingual Customer Service Representative - Spanish/English - Remote Work from Home Opportunity

Welcome to arenaflex

arenaflex is a leading technology producer in the human services field, dedicated to developing state-of-the-art solutions for complex human service operations. With a strong commitment to innovation and customer satisfaction, we are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team. As a family-owned and operated business for over 52 years, we pride ourselves on our culture of teamwork, dedication, empowerment, and work-life balance. Our employees and clients are considered part of an extended family, and we strive to provide an optimal atmosphere for career growth and achievement.

Position Overview

The Bilingual Customer Service Representative will be responsible for receiving inbound calls from child support client stakeholders, categorizing calls, and recording any abusive and/or extraordinary calls. The ideal candidate will possess strong oral and written communication skills, excellent interpersonal skills, and a general understanding of policies and procedures. As a remote worker, you will have the flexibility to work from the comfort of your own home, with a quiet and distraction-free workspace, reliable high-speed internet connection, and a smartphone for user authentication.

Key Responsibilities:

• Receive and respond to inbound calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations
• Categorize all calls received in one of the categories provided
• Record any abusive and/or extraordinary calls
• Maintain a general understanding of policies and procedures
• Exhibit excellent interpersonal skills using tact, patience, and courtesy
• Perform other duties as assigned

Essential Qualifications:

To be considered for this role, you must:

• Possess a High School Diploma or equivalent
• Have at least one year of prior experience in an area of service delivery, customer service, call center technology, or related field
• Be proficient in data entry skills, including keyboard, mouse, and 10-key pad
• Be able to type a minimum of 35 WPM (a typing test will be administered during the interview process)
• Have basic knowledge of Microsoft Office
• Be fluent in English and Spanish

Preferred Qualifications:

While not required, the following qualifications are preferred:

• Previous experience in a call center or customer service environment
• Knowledge of modern office practices, procedures, and equipment
• Experience with remote work or virtual teams

Skills and Competencies:

To be successful in this role, you will need to possess the following skills and competencies:

• Strong oral and written communication skills
• Excellent interpersonal skills, including tact, patience, and courtesy
• Ability to work independently in a remote environment
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities:

At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a Bilingual Customer Service Representative, you will have the opportunity to:

• Develop your skills and knowledge in customer service and call center operations
• Advance to leadership or specialized roles within the company
• Participate in training and development programs to enhance your skills and knowledge

Work Environment and Company Culture:

arenaflex is a family-owned and operated business that values teamwork, dedication, empowerment, and work-life balance. Our company culture is built on the following principles:

• Teamwork: We work together to achieve our goals and support each other in our roles
• Dedication: We are committed to providing excellent service to our clients and stakeholders
• Empowerment: We empower our employees to make decisions and take ownership of their work
• Work-life balance: We recognize the importance of balance between work and personal life and strive to provide a supportive and flexible work environment

Compensation and Benefits:

arenaflex offers a competitive compensation package, including:

• $14.50 per hour
• 3 weeks of virtual paid training
• Set schedule with opportunities for advancement
• Medical, dental, and vision benefits after 30 days of enrollment
• 401(k) plan
• Paid time off (PTO) accrual on your first day
• Health club reimbursements
• Career growth opportunities
• A fun and supportive virtual work environment

How to Apply:

If you are a motivated and skilled customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. To be considered, you must reside in one of the following states: AL, FL, GA, KS, MO, NC, OH, SC, TN, TX, or WV. Please submit your application, including your resume and a cover letter, to be considered for this role.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are a drug-free workplace and committed to providing a safe and healthy work environment for all employees.