**Experienced Customer Support Specialist for Voice and Chat Account – Deliver Exceptional Client Experience at arenaflex**

At arenaflex, we're a rapidly growing marketing agency and e-commerce company that's passionate about revolutionizing the way businesses connect with their customers. As a Customer Support Specialist for voice and chat account, you'll play a vital role in shaping the arenaflex experience by providing top-notch support to our clients. If you're a customer-centric individual with a knack for problem-solving and a passion for delivering exceptional service, we want to hear from you! **About arenaflex** arenaflex is a dynamic and innovative company that's committed to empowering businesses to thrive in the ever-changing digital landscape. With a focus on marketing, e-commerce, and customer experience, we're constantly pushing the boundaries of what's possible. Our team is made up of talented individuals who share a common goal: to make a meaningful impact on our clients' success. **Responsibilities** As a Customer Support Specialist for voice and chat account, you'll be responsible for: * Responding to inquiries and complaints from customers via voice calls and/or chat, providing prompt, courteous, and professional service to all clients * Troubleshooting technical issues and escalating complex problems to the appropriate department * Maintaining accurate records of all client interactions and transactions * Collaborating with the customer support team to ensure timely and efficient issue resolution * Identifying opportunities to improve the customer experience and communicating these to the team * Providing exceptional service to clients, ensuring that their needs are met and exceeded * Staying up-to-date with industry trends and best practices in customer support **Requirements** To succeed in this role, you'll need: * Native Speaker level proficiency in Filipino and English * Bachelor's degree in a related field (e.g. business, marketing, communication) * 2+ years of experience in a customer support role * Excellent communication skills, both written and verbal * Ability to work under pressure in a fast-paced environment * Strong problem-solving skills and attention to detail * Experience using customer support software (e.g. Gorgias, etc.) * Ability to work independently and as part of a team **What We Offer** As a valued member of the arenaflex team, you can expect: * Competitive compensation package * Independent Contractor Agreement * Quarterly Performance Bonus * Monthly Performance Bonus * Health Insurance Reimbursement * WFH Upgrade Allowance * 15 Days Paid Time-Off * 6 Company-Wide Holidays * 6 Country Holidays * 100% Fully Remote work arrangement * Flexible working hours (9 AM - 5 PM CST) **Why Join arenaflex?** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in: * Fostering a culture of innovation and creativity * Encouraging continuous learning and professional growth * Recognizing and rewarding outstanding performance * Providing opportunities for career advancement and development * Celebrating diversity and promoting inclusivity **How to Apply** If you're a customer support rockstar with a passion for delivering exceptional service, we want to hear from you! Apply now and join the arenaflex team as a Customer Support Specialist for voice and chat account. Apply for this job