Customer Retention Specialist; Pacific Time

Position: Customer Retention Specialist (Pacific Time Hours) Overview Employer Industry: Pet Insurance Why consider this job opportunity: • Salary of $23/hour with potential for uncapped monthly bonuses based on individual performance • Opportunity to earn Restricted Stock Units that vest over four years • Sign-on bonus of $1500 for those who are currently P&C licensed; training and study time provided for those who need to obtain licensure • Comprehensive benefits package including full medical, dental, and vision coverage at no cost to the employee, and free medical health insurance for your pet • Generous paid time off policy including four weeks of paid vacation and nine paid float holidays • Flexible remote work environment with an option for a hybrid schedule in the Seattle office What to Expect (Job Responsibilities) • Educate and support customers requesting to cancel their policies through inbound calls and emails • Manage high call volumes while balancing empathy and efficiency in a fast-paced contact center • Provide outstanding support by actively listening and investigating customer concerns • De-escalate challenging situations with empathy and professionalism, embodying the employer's core values • Accurately document customer interactions and maintain detailed records in the CRM system What is Required (Qualifications) • Minimum of 3 years of experience in a customer retention or account management role in a fast-paced call center environment • At least 1 year of experience in a customer service role • Proven success in retaining customers and handling cancellations • Strong written and verbal communication skills • Must be able to obtain and maintain active Property and Casualty (P&C) licensing in all 50 states and applicable jurisdictions How to Stand Out (Preferred Qualifications) • Experience working remotely in a private setting with a reliable hard-wired internet connection • Property and Casualty (P&C) licensing is a plus • Strong technical troubleshooting skills and comfort using technology independently in a remote environment • Demonstrated ability to de-escalate difficult situations and handle sensitive topics with empathy #Pet Insurance #Customer Service #Remote Work #Career Growth #Employee Benefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr Apply tot his job Apply To this Job