Experienced Customer Experience Advisor – Part-Time Remote Opportunity in Nashville, Delivering Exceptional Support and Building Strong Relationships with Customers

Introduction to arenaflex

arenaflex is a pioneering company that has been redefining the way we approach customer experience and support. With a mission to inspire and impact the world with vision, purpose, and style, we are constantly seeking innovative ways to make a greater impact. Our goal is to demonstrate that a business can scale, be profitable, and do good in the world without charging a premium for it. We believe in creativity, empathy, and innovation, and we are looking for like-minded individuals to join our team as a Customer Experience Advisor.

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a part-time Customer Experience Advisor. As a CX Advisor, you will be responsible for delivering exceptional customer service, supporting customers via email and live chat, and building strong relationships with our customers. You will be working remotely from Nashville, TN, and will be an integral part of our customer experience team.

Key Responsibilities

• Deliver exceptional customer service by supporting customers via email and live chat, ensuring that every interaction is nothing but wonderful
• Learn our internal management system to efficiently process sales orders and maintain customer relationships
• Use internal communication software to interact with teammates, management, and other departments, ensuring seamless collaboration and communication
• Dream up solutions for even the smallest trends and pain points to optimize each customer's experience and drive business growth

About You

We are looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. You should be a creative and innovative problem solver who continually thinks outside the box to come up with solutions that delight our customers. You should be a sensitive and skillful communicator who can adapt your tone and communication style depending on your audience, and be eager to learn new technology systems and procedures.

Essential Qualifications

• Able to attend a virtual two-week onboarding via Google Meet video calls
• Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts
• Able to work 20–29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Available evenings and weekends, including during the holiday season
• Has reliable high-speed internet connection with access to your router—a laptop and all necessary equipment will be provided
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Preferred Qualifications

• Customer service experience
• Experience working from home

Skills and Competencies

To be successful in this role, you should possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team. You should be highly organized and attentive to detail, with the ability to juggle multiple tasks at once. You should be proficient in navigating multiple tabs and windows, and be able to stay energized and motivated in a high-volume work environment with limited supervision.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Experience Advisor, you will have access to training and development opportunities to help you build your skills and advance your career. You will be part of a dynamic and innovative team that is passionate about delivering exceptional customer experiences, and you will have the opportunity to contribute to the growth and success of our company.

Work Environment and Company Culture

arenaflex is a company that values transparency, inclusivity, and equity. We believe in creating a workplace where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of our team. We offer a range of benefits, including company outings and events, volunteering and learning opportunities, and a sense of community and belonging that keeps us excited to come to work every day.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $13.00/hr, as well as a range of perks and benefits to support your well-being and career growth. These include a laptop and all necessary equipment, reliable high-speed internet connection, and access to our internal management system and communication software.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team as a Customer Experience Advisor. At arenaflex, we are committed to creating a workplace where all employees can thrive and grow, and we look forward to welcoming you to our team.