**Experienced Customer Service Associate – Amazon Locker+ Retail Locations**

**Join arenaflex's dynamic team and be part of a customer-centric revolution in package delivery and return services. As an Amazon Locker+ Customer Service Associate, you will be the face of arenaflex, providing exceptional service to customers and ensuring a seamless experience at our retail locations.** **About arenaflex** arenaflex is a leading e-commerce company that is revolutionizing the way people shop and receive their packages. With a focus on innovation and customer satisfaction, we are constantly looking for talented individuals to join our team. Our Amazon Locker+ retail locations are designed to provide a convenient and secure way for customers to pick up and return their packages, and we are seeking experienced customer service associates to help us achieve this goal. **Job Overview** As an Amazon Locker+ Customer Service Associate, you will be responsible for providing exceptional customer service, processing customer orders, and maintaining a clean and organized workspace. You will work in a fast-paced environment, interacting with customers, resolving issues, and ensuring that our customers have a positive experience at our retail locations. If you are a people person, enjoy working in a dynamic environment, and are passionate about delivering exceptional customer service, then this is the perfect opportunity for you. **Key Responsibilities** * Receive, pick, and stow customer orders, process returns, and prepare for delivery * Assist customers with questions they may have, resolve issues, and provide solutions * Maintain a clean, safe, and organized workspace, adhering to arenaflex's high standards * Manage responsibilities for a Locker+ location, including opening and closing site * Use technology like smartphones and handheld devices to sort, scan, and prepare orders * Receive truck deliveries and ensure that packages are processed efficiently * Perform physical labor, including lifting up to 49 pounds, standing, and walking during shifts lasting up to five hours * Use carts, dollies, hand trucks, and other gear to move items around * Go up and down stairs (where applicable) * Be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m. with schedules varying week to week **What it's like at arenaflex** * Safety: Your safety is important to us, so we provide safe working conditions and protective gear. * Surroundings: You'll be behind a counter, working with customers. Depending on the Locker+ site, you may be working in a Whole Foods Market, a freestanding location, a partner retailer, or even in the lobby of a warehouse. * Activity: You'll be on your feet for the majority of your shift, helping customers and sorting packages. * Temperature: Our Locker+ locations are in comfortable, climate-controlled environments. * Noise level: Sound levels are minimal, what one would expect in a grocery store. * Dress code: Relaxed, with a few rules to follow for safety. Comfortable, closed-toe shoes are required and protective safety footwear are required in select business units. Depending on the role or location, arenaflex provides a $110 Zappos gift code towards the purchase of shoes, in order to have you prepared for your first day on the job. **Why You'll Love arenaflex** * We have jobs that fit any lifestyle, state-of-the-art workplaces, teams that support and listen to our associates, and company-driven initiatives and benefits to help support your goals. * Our jobs are nearby, with great pay, and offer work-life balance. * Schedule flexibility: Depending on where you work, schedules may include full-time (40 hours), reduced-time (30-36 hours) or part-time (20 hours or less), all with the option of working additional hours if needed. * Shift options: Work when it works for you. Shifts may include overnight, early morning, day, evening, and weekend. You can even have four-day workweeks and three-day weekends. * Anytime Pay: You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups). **Our Workplace** * State-of-the-art facilities: We have modern warehouses that are clean and well-organized. * Safety: Your safety is important to us, so we provide protective gear. All teams share safety tips daily. * Culture: Be part of an inclusive workplace that offers a variety of DEI programs and affinity groups. * Team environment: Work on small or large teams that support each other in a workplace that's been ranked among the best workplaces in the world. * New skills: Depending on the role and location, you'll learn how to use the latest arenaflex technology – including handheld devices and robotics. **Our Benefits** * Benefits: Many of our shifts come with a range of benefits that may include pay and savings options, healthcare, peace of mind for you and your family, and more. * Career advancement: We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition support options for select employee groups. **Requirements** * Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines in English. **How to Get Started** You can begin by applying above. If you need help with your application or to learn more about our hiring process, you can find support here: https://hiring.arenaflex.com/hiring-process#/. Please note that if you already have an active application but are looking to switch to a different site, instead of applying for a new role, you can reach out to Application Help at https://hiring.arenaflex.com/contact-us#/. If you have a disability and need an accommodation during the application and hiring process, including support for the New Hire Event, or need to initiate a request prior to starting your Day 1, please visit https://hiring.arenaflex.com/people-with-disabilities#/. Apply for this job