**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

**Location:** Denver, CO/REMOTE (Resident of Colorado Required) **Duration:** 8+ Months **Job Summary:** At arenaflex, we're seeking an exceptional Service Desk Specialist/Live Chat Agent to join our team in providing top-notch support and assistance to our customers through our myColorado mobile application. As a key member of our support team, you will be responsible for troubleshooting, resolving issues, and ensuring a seamless user experience for our customers. If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer service, we want to hear from you! **About arenaflex:** arenaflex is a leading organization in the industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about making a difference, and we're committed to fostering a culture of collaboration, innovation, and growth. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's shaping the future of customer support. **Responsibilities:** As a Service Desk Specialist/Live Chat Agent, you will be responsible for: * Providing Tier I support and customer assistance for our myColorado mobile application, ensuring a seamless user experience for our customers. * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems. * Installing the myColorado software on supported devices following defined procedures, processes, and methods. * Employing Incident Management procedures to enter tickets into the required tracking system. * Collaborating with cross-functional teams to resolve complex issues and improve customer satisfaction. * Staying up-to-date with the latest technology trends, industry developments, and arenaflex's standard operating procedures. **Minimum Qualifications:** * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support. * OR * Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. **Substitutions:** * Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. * Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. * Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. **Preferred Qualifications:** * Jira experience. * ITIL Certification. * Agile and scrum methodology experience. * Government work experience. * Apple and Google Play Store experience. * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models. **Skills and Competencies:** * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced environment and prioritize tasks effectively. * Proficiency in using chat tools and customer support software. * Strong attention to detail and ability to maintain accurate records. * Ability to work collaboratively with cross-functional teams. * Strong customer service skills and commitment to delivering exceptional customer experiences. **Career Growth Opportunities and Learning Benefits:** As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll have opportunities to: * Develop your technical skills and knowledge in mobile application support and customer assistance. * Collaborate with cross-functional teams to resolve complex issues and improve customer satisfaction. * Participate in training and development programs to enhance your skills and competencies. * Contribute to the development of arenaflex's standard operating procedures and customer support processes. * Enjoy a dynamic and supportive work environment that fosters growth and innovation. **Work Environment and Company Culture:** arenaflex is committed to creating a work environment that's inclusive, diverse, and supportive. As a Service Desk Specialist/Live Chat Agent, you'll be part of a team that values collaboration, innovation, and customer satisfaction. Our company culture is built on: * A commitment to delivering exceptional customer experiences. * A culture of innovation and continuous improvement. * A supportive and inclusive work environment. * Opportunities for growth and development. * A dynamic and fast-paced work environment. **Compensation, Perks, and Benefits:** arenaflex offers a competitive compensation package, including: * A salary range of $45,000 - $60,000 per year, depending on experience. * Comprehensive benefits package, including medical, dental, and vision insurance. * 401(k) retirement plan with company match. * Paid time off and holidays. * Opportunities for professional development and growth. **How to Apply:** If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer service, we want to hear from you! Apply now by submitting your resume and cover letter to [insert contact information]. We can't wait to hear from you! 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