Experienced Customer Service and Inside Sales Representative for Remote Position in Minnesota - Delivering Exceptional Client Support and Driving Sales Growth at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading provider of innovative solutions, including medication take-back solutions, secure kiosks, and SaaS-based loyalty applications, committed to making a positive impact in the lives of our clients and communities. As a renowned company in the industry, we pride ourselves on our diverse offerings and exceptional customer service. Our team is dedicated to fostering a collaborative and growth-oriented environment where excellence in customer service is paramount. If you are passionate about delivering exceptional service and wish to make a meaningful impact in a supportive environment, we encourage you to join our team as a Customer Service and Inside Sales Representative.

Job Overview

We are seeking an enthusiastic and service-oriented individual to join our team in a hybrid remote role, where you will play a vital part in ensuring that our clients receive exceptional support while contributing to the growth and excellence of arenaflex. As a Customer Service and Inside Sales Representative, you will be responsible for providing comprehensive information about our products and services, managing inside sales activities, and delivering outstanding customer service. If you are proactive, organized, and thrive in a dynamic environment focused on growth and excellence, this opportunity is designed for you.

Key Responsibilities

• Promptly and professionally respond to customer inquiries through phone, email, and chat, delivering comprehensive information about our products and services
• Manage limited inside sales activities without cold calling, focusing on building strong relationships with our clients
• Prepare, submit, and follow up on product proposals and quotes in a timely manner, ensuring that our clients receive the best possible solutions
• Oversee order management, secure proof approvals, and provide outstanding customer service, ensuring that our clients are satisfied with our products and services
• Maintain a positive demeanor that reflects our commitment to excellence, providing a positive experience for our clients
• Conduct onboarding calls for new clients, facilitating a seamless transition to our services and ensuring that they are comfortable using our products and services
• Track and manage client cases related to our loyalty program, providing personalized support and ensuring that our clients are getting the most out of our services
• Monitor customer orders and oversee product shipment tracking, ensuring that our clients receive their products in a timely and efficient manner
• Address customer issues swiftly, striving for one-touch resolutions while escalating when necessary, and providing a positive experience for our clients
• Carry out additional tasks as needed to bolster team support, contributing to the success of arenaflex and our clients

Essential Qualifications

To be successful in this role, you will need to possess a professional demeanor with a strong dedication to customer service and a touch of sales aptitude. You will need to have excellent communication skills, emphasizing positivity and respect for client satisfaction, as well as the ability to accurately retain and apply detailed information. Strong problem-solving capabilities within a customer service context, proficient written and verbal communication abilities, and a willingness to learn and master new products, features, and systems are also essential.

Preferred Qualifications

Post-secondary education or relevant work experience is preferred, although not mandatory. Previous experience in customer service or inside sales is beneficial, as well as familiarity with customer interaction best practices. Experience in direct mail marketing is also advantageous, although not required.

Skills and Competencies

To excel in this role, you will need to possess strong organizational skills with the capacity to prioritize tasks effectively, as well as the ability to work autonomously and manage time efficiently. You will need to be proactive, organized, and thrive in a dynamic environment focused on growth and excellence. Excellent communication and problem-solving skills, as well as a strong dedication to customer service, are also essential.

Career Growth Opportunities

This position opens the door to professional advancement as you engage in various aspects of customer service and inside sales, allowing for valuable skill enhancement in a supportive team environment. At arenaflex, we are committed to fostering a collaborative and growth-oriented environment where excellence in customer service is paramount. Our team members are encouraged to support each other, maintaining an upbeat and encouraging atmosphere, and we offer opportunities for career growth and development to help you achieve your goals.

Work Environment and Company Culture

arenaflex is committed to fostering a collaborative and growth-oriented environment where excellence in customer service is paramount. Our team members are encouraged to support each other, maintaining an upbeat and encouraging atmosphere. We offer a flexible work schedule, including options for remote work for Minnesota residents, and a comprehensive benefits package, including 401(k) with matching contributions, performance-based bonuses, competitive salary, comprehensive health benefits, including dental and vision insurance, and paid time off.

Compensation and Benefits

At arenaflex, we offer a competitive compensation and benefits package, including:

• 401(k) with matching contributions
• Performance-based bonuses
• Competitive salary
• Comprehensive health benefits, including dental and vision insurance
• Paid time off
• Flexible work schedule, including options for remote work for Minnesota residents

Conclusion

If you are passionate about delivering exceptional service and wish to make a meaningful impact in a supportive environment, we encourage you to apply for this exciting opportunity to join our team as a Customer Service and Inside Sales Representative. At arenaflex, we are committed to fostering a collaborative and growth-oriented environment where excellence in customer service is paramount, and we look forward to welcoming you to our team.