Experienced Remote Call Center Customer Service Representative III – Medicaid Member Support and Team Lead for arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading provider of mission-critical services and solutions, delivering exceptional outcomes for our clients and the millions of people who count on them. As a dedicated associate, you will have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. The customer service industry is rapidly evolving, and arenaflex is at the forefront of this change, leveraging technology and innovation to provide top-notch support to our clients. If you are seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking, then this role is perfect for you.

About the Role

We are seeking an experienced Remote Call Center Customer Service Representative III to join our team, providing Medicaid member support and acting as a team lead for peer agents. As a key member of our customer service team, you will be responsible for handling escalations, providing one-to-one telephone contact with applicants, beneficiaries, and enrollees, and accurately documenting enrollment requests and status changes. Your excellent customer service skills, problem-solving abilities, and knowledge of program policies will enable you to provide clear, complete, and accurate information to our clients.

Key Responsibilities:

• Act as escalations for inquiries from potential and existing Iowa Medicaid Program Recipients and Affiliates
• Act as team lead for peer agents, providing guidance and support to ensure excellent customer service
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Medicaid rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Essential and Preferred Qualifications

To be successful in this role, you will need to possess a basic understanding of a call center environment in a customer service role and quality monitoring processes. You should be able to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers, and have the ability to problem-solve through analysis and ongoing feedback. A high school diploma or GED is required, and a background check will be conducted as part of the hiring process. You must reside within 1 hour driving distance from Des Moines, IA, and have reliable internet access.

Preferred Qualifications:

• Excellent typing and grammar skills
• Ability to navigate a computer and utilize policy
• Excellent customer service skills and phone etiquette skills
• Ability to adhere to a break and lunch schedule
• Ability to work with people of diverse backgrounds

Skills and Competencies Required for Success

To excel in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You should be able to analyze problems, identify solutions, and implement changes to improve processes and procedures. Your ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously will be essential to your success. Additionally, you should be able to demonstrate a commitment to providing excellent customer service, with a focus on resolving issues efficiently and effectively.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our associates. As a Remote Call Center Customer Service Representative III, you will have access to paid training, career growth opportunities, and a comprehensive benefits package. Our paid training program will teach you all the skills needed to allow you to become successful in your role, and you will have the opportunity to work with a team of experienced professionals who will challenge and inspire you to be the best. With arenaflex, you will have the opportunity to thrive both personally and professionally, with a positive, employee-friendly culture that values individuality and promotes growth and development.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values the health and safety of our associates, their families, and our community. We offer a positive, employee-friendly culture that promotes growth and development, with a focus on providing excellent customer service. Our team is passionate about delivering exceptional outcomes for our clients, and we are committed to making a difference in the lives of the people we serve. As a Remote Call Center Customer Service Representative III, you will be working from home, with the opportunity to collaborate with a team of experienced professionals who share your passion for customer service.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, with a hourly pay rate of $19.00. You will also have access to a comprehensive benefits package, including paid training, full benefits options, and a perk spot employee discount program. Our benefits package is designed to support your overall well-being, with a focus on providing you with the tools and resources you need to thrive both personally and professionally.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, then we encourage you to apply for this exciting opportunity. As a Remote Call Center Customer Service Representative III with arenaflex, you will have the opportunity to make a real difference in the lives of our clients, while growing and developing your skills in a dynamic and innovative environment. Don't miss out on this chance to join a team of dedicated professionals who share your passion for customer service – apply today and take the first step towards a rewarding and challenging career with arenaflex.