**Experienced Customer Service Representative - Employee Assistance Program (Flexible Schedule)**

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative on our Employee Assistance Program (EAP) team, you'll play a vital role in supporting arenaflex members with their unique challenges and needs. If you're passionate about providing empathetic and solution-focused service, we want to hear from you! **About arenaflex** arenaflex is a leading healthcare company that's committed to transforming the way people experience healthcare. Our purpose is to bring our heart to every moment of your health, and we're driven by a passion for innovation, collaboration, and making a positive impact on our communities. As a member of our team, you'll be part of a dynamic and supportive environment that values diversity, inclusion, and employee growth. **Job Summary** We're seeking an experienced Customer Service Representative to join our EAP team, working a flexible schedule that includes Monday, Wednesday-Friday 12:30PM-9:00PM EST, and Saturday 7:30AM-4:00PM EST. As a key member of our team, you'll be responsible for providing exceptional service to arenaflex members, connecting them with relevant resources and benefits, and embodying our core values in every interaction. **Key Responsibilities** * Determine the purpose of each call by actively listening and interacting with members, triaging calls in a professional and timely manner * Take inbound calls and chats from members, connecting them with additional and appropriate benefits and external resources * Support members with troubleshooting and deescalating situations as needed, embodying CVS Core values in each interaction * Assess client needs, research, and articulate information regarding pertinent EAP services and resources * Recognize crisis situations and evaluate for needed action to minimize risk * Perform research in internal databases and online to identify potential providers and resources * Enter member information into the EAP system to initiate the case and document comments and information thoroughly and professionally * Receive calls transferred from counselors and provide immediate member assistance * Schedule appointments for members with counselors * Assist team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills * Utilize relevant Aetna databases to research and identify validated, appropriate member resources * Provide miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned **Essential Qualifications** * 1+ years' experience in a call center environment * Experience in a social, psychological, or human service field providing client support * Technical requirement for personal residential internet service (broadband or fiber, minimum 25mbps/3mbps, hardwired connection) **Preferred Qualifications** * Mental health or Human services background * 1-3 years of healthcare experience **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong problem-solving and critical thinking skills * Ability to maintain confidentiality and adhere to enterprise policies and EAP policies and procedures * Proficiency in using relevant databases and software systems **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to supporting your growth and development. As a Customer Service Representative, you'll have access to: * Comprehensive training programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive work environment * Access to education assistance and development courses * A dynamic and inclusive company culture that values diversity and inclusion **Work Environment and Company Culture** Our EAP team is a dynamic and supportive environment that values collaboration, innovation, and making a positive impact on our communities. As a member of our team, you'll enjoy: * Flexible scheduling to accommodate your needs * A comprehensive benefits package, including medical, dental, and vision benefits * Paid Time Off (PTO) and paid holidays * Opportunities for professional growth and development * A dynamic and inclusive company culture that values diversity and inclusion **Compensation and Perks** We offer a competitive compensation package, including: * A base hourly rate or base annual full-time salary, ranging from $17.00 to $28.46 * Eligibility for a CVS Health bonus, commission, or short-term incentive program * Comprehensive benefits package, including medical, dental, and vision benefits * Paid Time Off (PTO) and paid holidays * Opportunities for professional growth and development **How to Apply** If you're passionate about providing exceptional customer service and making a meaningful difference in people's lives, we want to hear from you! Apply now to join our EAP team and become a part of the arenaflex family. Apply Job! Apply for this job