[Hiring] Inside Sales Account Manager @Staples Inc.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description You will be part of a team responsible for acquiring, retaining, and accelerating category growth for Staples customers, including the Print, Promotional & Services space through engaging both warm and cold leads in accordance with the program strategy. • Conduct outbound calls from various lead sources and solicit opportunities from each contact. • Engage and manage a book of business or key Staples Retail customers. • Deliver a positive experience to both customers and business partners. • Deliver on sales goals and initiatives through inbound and outbound initiatives. • Collect marketing intelligence and customer data as required to build a customer and company profile. • Manage, source, and provide accurate print quotes while developing relationships that lead to additional revenue for Staples. • Must be energetic, organized, and eager to close sales and increase revenue. Key deliverables and main areas of focus: • Meet/exceed Key Performance Indicators (KPI’s), SLA adherence, activity and contact rates, quote accuracy, and effective lead pipeline management. • Discover and analyze prospects needs, determine which features/benefits of Staples will appeal the most to the customer and present those features/benefits to the customer. • Utilize internal resources to overcome obstacles and be fiscally responsible as it relates to price negotiations and margin. • Provide bids and quotes to customers as needed, following defined procedures and processes. • Collaborate with internal partners including Print and Marketing Supervisors, General Managers, District Managers, and Vendor Partners. • Provide feedback to merchandising and marketing community to enhance the customer experience. • Partner with Sales Manager to develop strategies and approaches to incorporate into daily interactions with customers. • Cold calling; making multiple outbound calls to potential clients and closing sales. • Research potential leads from business directories, web searches, or digital resources. • Build pipelines with channel partners and team members to close sales and present information and solutions to potential clients. • Manage customer accounts uncovered through acquisition efforts, including quoting projects and securing sales. • Maintain database (Salesforce, CRM, Excel, etc.) of prospective client information. • Utilize software including Salesforce.com, MS Word, Excel, and Outlook to communicate quotes and related communication. • Promote developing a loyalty and repeat business vs a “one-time” shopper. Qualifications • High School diploma or equivalent • Strong organization, prioritization, follow-up, and time management skills are a must • Professional and effective written and verbal documentation/communication skills • Self-starter, problem solver, task/results oriented • Thrive in fast-paced and changing environment • Proven ability to sell as part of a team • Comfortable with financial sales tracking and analysis • Proficiency in PowerPoint, Excel, and Outlook • Coachable, adaptable, able to incorporate feedback and changes quickly Requirements • Bachelor’s Degree in Business Administration or related field (preferred) • Minimum of 2 years sales/sales support experience (preferred) • Exceptional phone & e-mail communication skills (preferred) • Experience with Salesforce.com (preferred) • Previous experience and knowledge in the print, promotional, or marketing field (preferred) • Knowledge of Adobe Illustrator, Photoshop, and Publisher (preferred) Benefits • Generous amount of paid time off • Flexible work arrangements, including remote flexible work hours • 401(k) plan with a company match, full benefits plan and options, and associate resource group • Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.) Apply tot his job Apply To this Job