[Remote] Service & Scheduling Coordinator (High-End Resi AV, Lighting, Shading, Control)

Note: The job is a remote job and is open to candidates in USA. TheCoTeam is a company focused on providing high-end residential AV, lighting, shading, and control solutions. They are seeking a Service & Scheduling Coordinator to manage client interactions, ensure satisfaction, and coordinate internal resources to deliver exceptional service to ultra high net worth clientele. Responsibilities • Primary Point of Contact: Phone, Email, Text, Ticketing System • Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill • Satisfaction: Deliver a "WOW" experience, each and every time • SLA: Meet or exceed our response times and obligations • Interface With: Service Technicians, Project Managers, Accounting, Partners • Scheduling: Manage and Schedule based on clients needs and eDesign resource availability • Documentation: Update and Maintain accurate client records • Expedite: Efficiently move the issue through various departments • RMA's: Work with the Warehouse Manager to Manage/order/track products that are being returned/repaired to close out tickets • Reporting: Monthly reports summarizing ticket volume, resolution times, and trends Skills • A customer service background • Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards • A knack for the technical (we put amazing tech in to the finest homes) • A steady work history (3yrs between hops) • A pleasant disposition • High EQ • Strong, independent problem solver • Proactive • Extreme attention to detail • Dynamic thinker • Assertive Benefits • Simple IRA • Medical Insurance - check! • Vision & Dental: Optional • PTO: 96 hours • 6 Paid Holidays • Continuous Professional Development • Relaxed Family-Like Environment • Quarterly Company Events • Occasional Pau Hana! Company Overview • We are the anti-recruiters! We help Custom Integrators & Manufacturers (and more than 18+ industries) hire amazing talent at a fraction of the price of recruiters. It was founded in 2020, and is headquartered in New York, NY, US, with a workforce of 0-1 employees. Its website is http://www.TheCoTeam.com. Apply tot his job Apply To this Job