“GoHighLevel + AI Voice Phone Answering & Scheduling System (Emergency Services)”

Project Overview We are seeking an expert GoHighLevel developer to build a production-grade AI-powered phone answering and scheduling system for an emergency service company in the restoration / water mitigation industry. This system will handle live inbound phone calls 24/7, perform structured intake, classify emergency vs non-emergency situations, schedule jobs via GoHighLevel + Google Workspace Calendar, and escalate to human staff when required. This is not a chatbot demo or experimental project. The system will be used in real emergency scenarios and must be reliable, well-tested, and professionally documented. Core Responsibilities (High-Level) Configure GoHighLevel workflows and automations Integrate AI voice agent technology for live phone answering Implement structured intake and qualification logic Implement emergency vs non-emergency handling paths Configure calendar-based scheduling through GoHighLevel Configure call escalation and fail-safe behavior Implement SMS/email notifications for internal staff Store call transcripts and intake data in GoHighLevel Conduct real-world testing and tuning Provide documentation and short post-launch support Technical Environment GoHighLevel Twilio (voice) AI voice agent platform (Vapi, Retell, Bland, or equivalent) Google Workspace Calendar Final platform selection may be recommended by the developer with justification. Important Notes (Please Read Carefully) A signed Mutual NDA is required before detailed specifications are shared. Full project requirements, workflows, and operational logic will be provided only after NDA execution. This is a fixed-price, milestone-based project. Strong English communication is required, as the system handles live emergency phone calls. Applicants must have prior GoHighLevel experience. To Apply Please include: Relevant experience with GoHighLevel workflows/automations Experience with voice AI or call automation (briefly describe) Which AI voice platform you would recommend for this type of system and why How you typically handle failure scenarios (missed calls, unclear callers, escalation) Applications that do not address the above will not be considered. Apply tot his job Apply To this Job