**Senior Manager Product Management - Customer Experience - Remote**

**Join arenaflex, a leading innovator in the industry, as we seek a highly skilled and experienced Senior Manager Product Management to lead our customer experience initiatives. As a key member of our product management team, you will be responsible for driving business growth, improving customer satisfaction, and developing top talent focused on delivering quality products that meet the needs of our customers.** **About arenaflex** arenaflex is a dynamic and forward-thinking company that is revolutionizing the way we approach product management. With a strong focus on customer experience, we are committed to delivering innovative solutions that meet the evolving needs of our customers. Our team is passionate about building a world-class product management organization that is driven by a culture of collaboration, innovation, and excellence. **Key Responsibilities** As a Senior Manager Product Management, you will be responsible for leading the strategy and execution of our customer experience initiatives. Your key responsibilities will include: * **40% Strategy & Planning** + Develop and execute a comprehensive product vision and strategy that aligns with arenaflex's business goals and customer needs. + Collaborate with cross-functional teams to create alignment between products and provide a seamless user experience. + Apply domain expertise to provide thought leadership and translate vision into action to drive business growth. + Understand financial and business impact of proposed product updates and activities within portfolio; prioritize updates to support the enterprise roadmap; and allocate funding across the products. + Identify goals, metrics, and analytics to measure the performance of the product and its individual features, and make recommendations and refinements to the product based on learnings. * **30% Delivery & Execution** + Drive product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder, and end-user priorities. + Document, review, and validate to meet quality and change control standards. + Understand enterprise goals and KPIs to deliver value against them. + Resolve issues within or across product teams that may impair teams from delivery of a quality product in order to meet strategic, financial, and technical goals. + Receive and prioritize incoming requests from business partners and stakeholders balanced against business strategy, product vision, and user needs. + Provide guidance on design of products while balancing dependencies and integration with other products across the enterprise. * **30% People** + Provide leadership, mentoring, and coaching to Product Managers. + Attract, retain, and develop top talent to build a world-class Product Management Team. + Conduct annual and mid-year reviews, reviewing individual development plans and providing performance feedback. + Foster collaboration with team members (Engineering, UX, etc.) to drive value, identify, and resolve impediments. + Is an advocate of modern software development practices. + Advocates for the end user and stakeholder by associating with the product, empathizing with, and understanding user needs. **Essential Qualifications** * 6-8 years of relevant work experience in product management, preferably in a modern software development environment. * Mastery of working as a Product Manager in a fast-paced, fluid environment where priorities shift on a regular basis. * Proficiency in communicating with and influencing functional and technical team members at all levels in the organization. * Mastery of working as part of a collaborative, cross-functional, modern software design and development team. * Proficiency in creating, prioritizing, and accepting user stories. * Proficiency in conducting user research and testing to understand needs. * Mastery of identifying goals, metrics, and analytics to measure product value. * Proficiency in conducting competitive research and analysis. * Proficiency in guiding more junior team members through Product Management fundamentals in a professional setting. **Preferred Qualifications** * Experience in leading senior-level Product Managers and/or teams of Product Managers responsible for higher-profile, more impactful products. * Mastery of modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment. * Proficiency in creating and prioritizing user stories. * Proficiency in conducting user research and testing to understand needs. * Mastery of identifying goals, metrics, and analytics to measure product value. * Proficiency in conducting competitive research and analysis. **Minimum Education** * Bachelor's degree in a field of study related to the job. **Preferred Education** * No additional education. **Minimum Years of Work Experience** * 6 years. **Preferred Years of Work Experience** * No additional years of experience. **Minimum Leadership Experience** * None. **Preferred Leadership Experience** * None. **Certifications** * None. **Competencies** * Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs. * Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders. * Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. * Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals. * Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. * Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. * Cultivates Innovation: Creating new and better ways for the organization to be successful. * Customer Focus: Building strong customer relationships and delivering customer-centric solutions. * Develops Talent: Developing people to meet both their career goals and the organization's goals. * Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives. * Interpersonal Savvy: Relating openly and comfortably with diverse groups of people. * Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. * Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics. * Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations. **Work Environment and Company Culture** arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about building a culture of collaboration, innovation, and excellence. We offer a competitive compensation package, including a salary, benefits, and opportunities for professional growth and development. **Compensation and Benefits** arenaflex offers a competitive compensation package, including a salary, benefits, and opportunities for professional growth and development. Our benefits package includes: * Comprehensive health insurance * 401(k) matching program * Flexible paid time off * Professional development opportunities * Access to cutting-edge technology and tools **How to Apply** If you are a highly skilled and experienced Senior Manager Product Management looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job