**Experienced Student Loan Advisor – Customer Contact Center Representative (Work From Home Opportunity after 90 Days)**

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a strong desire to work in a dynamic and supportive environment where you can grow and develop your skills? Look no further than arenaflex, a leading provider of innovative solutions in the education and financial services industry. At arenaflex, we believe that our employees are the driving force behind our success. We're a family-oriented and team-driven organization that values diversity, equity, and inclusion. Our mission is to empower individuals to achieve their goals and make informed decisions about their financial futures. As a Customer Contact Center Representative, you'll play a critical role in helping us achieve this mission by providing top-notch support to our customers. **About arenaflex** arenaflex is a rapidly growing company that's committed to making a positive impact on the lives of our customers. We're a team of dedicated professionals who share a passion for delivering exceptional customer service and making a difference in our community. Our company culture is built on the values of respect, empathy, and excellence, and we're proud to be an equal opportunity employer. **Job Summary** We're seeking an experienced Customer Contact Center Representative to join our team. As a Student Loan Advisor, you'll be responsible for providing expert guidance and support to our customers on a wide range of topics related to student loans. You'll work closely with our customers to understand their needs and provide personalized solutions that meet their unique circumstances. This is a fantastic opportunity to develop your skills and advance your career in a dynamic and supportive environment. **Key Responsibilities** As a Customer Contact Center Representative, you'll be responsible for: * Providing expert guidance and support to customers on student loan-related topics * Answering frequent questions, providing detailed information, and resolving emerging problems * Processing applications and assisting customers with submitting their applications electronically * Utilizing standard technology such as a telephone, email, and web browser to navigate to pre-scripted responses and provide basic general and claims-specific information * Following established and documented policies and standard operating procedures, such as working within various systems, timekeeping, and documentation of calls * Assisting callers with filling out their applications and submitting them electronically to plan providers for processing * Completing basic call logs, documentation, and related call details for each phone inquiry **Schedule** Our Customer Contact Center is open Monday through Friday, with the following schedule: * Monday: 11:45am-8:15pm * Tuesday: 10:45am-7:15pm * Wednesday: 10:45am-7:15pm * Thursday: 8:45am-5:15pm * Friday: 8:45am-5:15pm **Preferred Skills** To be successful in this role, you'll need: * A high school diploma or equivalent * The ability to speak and read English clearly, professionally, and fluently * A minimum typing speed of 35 WPM * Experience working with a personal computer and the Windows operating system * Excellent interpersonal and leadership skills * The ability to effectively work within established key performance indicators/metrics * Strong computer skills with proficiencies in Excel and Word * Excellent written/verbal/interpersonal communication skills * Knowledge of contact center technology * Excellent command of the English language, effective use of grammar skills * Excellent communication etiquette **Requirements** To be considered for this role, you'll need to: * Be able to navigate various systems and browsers * Have excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers * Have knowledge of contact center technology * Have strong computer skills with proficiencies in Excel and Word * Have an excellent command of the English language, effective use of grammar skills * Have excellent communication etiquette * Be able to work in a fast-paced environment and meet productivity standards * Be able to work independently and as part of a team * Be able to maintain confidentiality and handle sensitive information **Benefits** As a valued member of our team, you'll enjoy a range of benefits, including: * Competitive pay * Sick time that starts accruing immediately after training completion * Special event days throughout the year * $25,000.00 life insurance, paid for by arenaflex * Paid holidays from day one of employment, if you meet the criteria * Opportunities for career growth and advancement * A supportive and inclusive work environment **Work From Home Opportunity** After 90 days of employment, you may be eligible to work from home. To qualify, you must be in good standing with attendance, compliance, and performance. Once qualified, you must maintain these metrics to continue working from home. Failure to meet these standards may result in revocation of work-from-home privileges and a return to working in the office. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law. **Confidentiality Statement** This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of arenaflex. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of arenaflex. **How to Apply** If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals at arenaflex. Apply Now! Apply for this job