Experienced Customer Service Representative and Mortgage Professional for Dynamic Call Center Environment

Introduction to arenaflex

arenaflex is a leading provider of exceptional customer service solutions, specializing in the mortgage industry. We are seeking highly skilled and dedicated Customer Service Representatives/Mortgage Professionals to join our team in our state-of-the-art call center. As a key player in the mortgage sector, our representatives engage with lenders, banking/mortgage institutions, and consumers to provide expert guidance and support. If you have a passion for delivering outstanding customer experiences and a strong background in mortgage origination, we encourage you to apply for this exciting opportunity.

Job Overview

This is a full-time position that requires working in person at our call center. Our ideal candidate will have a minimum of two years of FHA loan origination experience, combined with excellent customer service skills. The successful candidate will be responsible for answering questions, providing important information about HUD FHA and reverse mortgages, and ensuring that our customers receive the highest level of support. Please note that this role is not 100% remote and requires working a standard shift of 10am - 6:30pm, Monday through Friday.

Key Responsibilities

• Provide exceptional customer service to lenders, banking/mortgage institutions, and consumers via phone, email, or other communication channels
• Answer questions and provide accurate information about HUD FHA and reverse mortgages
• Engage with customers to understand their needs and provide tailored support and guidance
• Utilize computer Customer Relationship Management applications, related websites, and support tools to manage customer interactions and resolve issues
• Collaborate with internal teams to ensure seamless customer experiences and resolve complex issues
• Meet productivity and quality standards, while maintaining a high level of customer satisfaction

Essential Qualifications

To be considered for this role, you must have:

• A minimum of two years of FHA loan origination experience (loan processor, underwriter, loan officer) plus an additional year of customer service or contact center experience, OR at least three years of loan origination experience working with conventional loans and/or other government-backed loans (FHA, USDA, VA)
• Two - four years of college or equivalent work experience
• Strong interpersonal and customer service skills, with the ability to communicate effectively with diverse customer groups
• Basic PC skills, including MS Office, and the ability to navigate a computer Customer Relationship Management application, related websites, and support tools
• Effective written and verbal communication skills, with the ability to analyze and solve problems
• Ability to manage time effectively, prioritize tasks, and meet productivity standards
• Ability to type 35 words per minute and work an 8-hour shift, Monday through Friday, between 8am to 8pm Eastern Time, based on business needs

Desired Qualifications

While not required, the following qualifications are highly desirable:

• Mortgage origination experience, with a strong understanding of FHA, USDA, VA, and conventional loans
• Previous experience working in a call center or customer service environment, with a proven track record of delivering exceptional customer experiences
• Strong knowledge of HUD FHA and reverse mortgages, with the ability to provide expert guidance and support to customers

What We Offer

arenaflex is committed to providing a comprehensive benefits package to our full-time employees, including:

• Paid time off, paid holidays, and sick leave
• 401k with company match, health/dental/life insurance, short and long-term disability, and flexible spending accounts
• Opportunities for career growth and professional development, with a focus on ongoing training and education
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences

Company Culture

arenaflex is a proud Equal Opportunity and Affirmative Action Employer (EOE/AA/M/F/VETERAN/DISABILITY), committed to embracing diversity and providing equal employment opportunities for all individuals. We maintain a drug-free workplace and are dedicated to creating a positive and inclusive work environment that values and respects the contributions of all employees.

Compensation and Perks

arenaflex offers a competitive compensation package, with a range of perks and benefits designed to support the well-being and success of our employees. These include:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401k with company match, short and long-term disability, and flexible spending accounts
• Paid time off, paid holidays, and sick leave
• Opportunities for career growth and professional development, with a focus on ongoing training and education

How to Apply

If you are a motivated and customer-focused individual with a strong background in mortgage origination, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex.

Conclusion

arenaflex is a dynamic and growing organization, committed to delivering exceptional customer experiences and providing a supportive and inclusive work environment. If you are passionate about mortgage origination and customer service, and are looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our team of experienced professionals and contribute to the success of arenaflex. Apply today and take the first step towards a rewarding and challenging career in customer service and mortgage origination.