Experienced Customer Service Representative - Nights and Weekends (Full Time) for Live Event Ticketing Exchange at arenaflex

Introduction to arenaflex and the Live Event Industry

arenaflex is a leading player in the live event ticketing exchange, providing a platform for buyers and sellers to connect and transact. As a key member of our team, you will be at the forefront of delivering exceptional customer service to our valued sellers and customers. The live event industry is a dynamic and exciting space, with a constant flow of new events, artists, and experiences emerging. At arenaflex, we are passionate about providing our customers with unforgettable experiences, and we are looking for a talented and dedicated Customer Service Representative to join our team.

Job Overview

In this role, you will work as a Customer Service Associate, managing transactions and relationships with our sellers and customers who have placed orders through the arenaflex exchange. Your primary focus will be on providing elite service to both our sellers and customers, responding to a broad range of event and order-related questions via phone and email. You will be an integral part of our team, working to ensure that our customers have an exceptional experience with arenaflex.

Key Responsibilities

• Manage incoming calls and emails from sellers and customers, providing timely and effective solutions to their queries and concerns
• Investigate instances where customer experience has been affected, determine the root cause, and resolve issues fairly and constructively
• Handle day-to-day interactions with sellers, navigating order queues, and determining what requires attention to provide real-time assistance
• Proactively identify potential order issues and find solutions to problems, utilizing critical thinking and industry knowledge
• Play an active role in continued learning, advancing your skill sets to achieve individual and team goals
• Manage in-bound seller calls, monitor open and pending orders, and ensure timely confirmation by ticket sellers

Role Progression and Expectations

As a Customer Service Associate at arenaflex, your role expectations will progress over the first 30, 90, and 180 days. Here's what you can expect:

First 30 Days

• Complete new hire orientation, gaining knowledge and resources about how arenaflex operates and the live event industry
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems

60 Days In

• Investigate instances where customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities
• Navigate order queue and determine what requires attention to provide real-time assistance

90 Days In

• Play an active role in continued learnings to advance skill sets necessary for individual and team goals
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers

What You'll Bring to the Role

To be successful as a Customer Service Associate at arenaflex, you'll need:

• Outstanding communication, attention to detail, and organizational skills
• A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
• Interest in the live event space and an eager-to-learn attitude
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities

Essential and Preferred Qualifications

In addition to the skills and competencies listed above, we're looking for candidates with:

• 1-2 years of customer service experience, preferably in a similar industry or role
• Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box
• Ability to work in a team environment, collaborating with colleagues to achieve shared goals and objectives
• High school diploma or equivalent required; degree in a related field preferred

Skills and Competencies

To succeed in this role, you'll need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Strong attention to detail and organizational skills
• Ability to think critically and outside the box
• Strong customer service mindset and ability to provide exceptional service to our sellers and customers

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to the growth and development of our employees. As a Customer Service Associate, you'll have access to:

• Ongoing training and development opportunities to advance your skills and knowledge
• Opportunities for career advancement and professional growth within the company
• A collaborative and supportive work environment that encourages innovation and creativity
• Recognition and reward for outstanding performance and contributions to the team

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that's passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of:

• Collaboration and teamwork
• Innovation and creativity
• Customer-centricity and a focus on delivering exceptional service
• Recognition and reward for outstanding performance and contributions
• A commitment to ongoing learning and development

Compensation, Perks, and Benefits

As a Customer Service Associate at arenaflex, you'll be eligible for:

• A competitive base salary of $40,000 per year
• Overtime eligibility and opportunities for extra hours
• Bi-annual bonuses and annual equity grants
• A comprehensive benefits package, including health, dental, and vision insurance
• A dynamic and supportive work environment with opportunities for growth and development

Conclusion

If you're a motivated and customer-focused individual with a passion for the live event industry, we encourage you to apply for this exciting opportunity to join the arenaflex team. As a Customer Service Associate, you'll play a critical role in delivering exceptional service to our sellers and customers, and you'll have the opportunity to grow and develop your skills and knowledge in a dynamic and supportive work environment. Don't miss out on this chance to join a leading player in the live event ticketing exchange – apply today!