[Remote] Customer Success Manager, MM/ENT - APAC

Note: The job is a remote job and is open to candidates in USA. Remote is a company focused on simplifying global employment for organizations. The Customer Success Manager will act as a trusted advisor for customers, managing the customer lifecycle and ensuring retention through strong relationships and effective implementation of success plans. Responsibilities • Manage the entire customer journey, fostering long-term partnerships • Set and achieve Success Plans with your customers on a regular basis • Deliver business reviews in partnership with our sales team • Collaborate with Sales on customer expectations • Identify and leverage upselling and cross-selling opportunities • Share customer feedback to improve team processes • Act as a trusted advisor on product functionality • Ensure high-quality service delivery • Educate and train customers on product use • Monitor customer health to prevent churn and manage escalations Skills • A Strong expertise in the customer lifecycle, with particular emphasis on the customer retention, churn mitigation, and business reviews • Successful implementation of Customer Success Plans / goals setting strategies • Proven track record of growing and developing customers, with a keen ability to understand client needs and suggest targeted solutions • Extensive knowledge of managing complex implementation/onboarding projects and working with a medium-sized book of clients • Excellent attention to detail • A strong passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals • Deep understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting • Fluent written and spoken English, with well-structured communication skills Benefits • Work from anywhere • Flexible paid time off • Flexible working hours (we are async) • 16 weeks paid parental leave • Mental health support services • Stock options • Learning budget • Home office budget & IT equipment • Budget for local in-person social events or co-working spaces Company Overview • Remote is an employment, payroll, and HR platform for modern, distributed businesses. It was founded in 2019, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://remote.com. Apply tot his job Apply To this Job