**Experienced Customer Practice Manager, Media & Entertainment, US - Telco, Media, Entertainment, Games, and Sports - arenaflex ProServe**

**Join arenaflex ProServe, a leading provider of cloud-based solutions, as we seek an exceptional Customer Practice Manager to lead transformative customer programs in the Media & Entertainment domain. As a trusted advisor, you will drive strategic and financial value through promoting and selling transformational ProServe programs, while developing a long-term ProServe strategy and executing against that strategy within our Media & Entertainment vertical in the United States.** **About arenaflex ProServe** arenaflex is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating to empower businesses worldwide. Our robust suite of products and services powers the most successful startups to Global 500 companies, making us the trusted choice for businesses seeking to harness the power of the cloud. **The Role** As a Customer Practice Manager, you will be responsible for leading business outcomes, executing long-term strategic customer transformation roadmaps, and developing unified account plans and pursuit plans that align with the AWS account team. You will establish executive relationships across Business & Technology groups, executive sponsorship of programs, and establish an internal network at arenaflex, most notably with internal organizations critical to success. You will also deliver on annual bookings, revenue, and customer satisfaction targets with deal structure aligned with defined customer outcomes and arenaflex ProServe business objectives. **Key Responsibilities** - **Lead Business Outcomes**: Articulate accelerated customer outcomes through cloud transformation, driving strategic and financial value for our customers. - **Execution of Long-Term Strategic Customer Transformation Roadmaps**: Develop and execute comprehensive plans that align with arenaflex account team objectives, driving near-term results and long-term growth. - **Develop Unified Account Plan and Pursuit Plan**: Collaborate with the AWS account team to create aligned plans that drive business outcomes and customer satisfaction. - **Establish Executive Relationships**: Build and maintain strong relationships with executive sponsors across Business & Technology groups, ensuring program success and alignment with arenaflex objectives. - **Establish Internal Network**: Foster relationships with internal organizations critical to success, including the Account Team, Partner team, Global Services organization, Finance, and Legal. - **Deliver on Annual Bookings, Revenue, and Customer Satisfaction Targets**: Meet or exceed targets through effective deal structure, customer engagement, and program execution. - **Support Scale through Shared Learnings and Mechanisms**: Collaborate with the ProServe team to share best practices, drive innovation, and ensure consistent delivery of high-quality solutions. **About the Team** At arenaflex, we value diverse experiences and encourage candidates from all backgrounds to apply. Our team is passionate about innovation, customer satisfaction, and driving business outcomes through cloud transformation. We believe in fostering a culture of inclusion, where everyone feels valued and empowered to contribute their unique perspectives and skills. **Why arenaflex?** - **Inclusive Team Culture**: arenaflex is committed to creating a culture of inclusion, where diversity is celebrated and everyone feels empowered to contribute. - **Mentorship & Career Growth**: We offer endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional. - **Work/Life Balance**: We value work-life harmony, striving for flexibility as part of our working culture to ensure you can achieve success at work without sacrificing your personal life. **Basic Qualifications** - **Bachelor's degree or 7+ years of professional or military experience** - **5+ years of Media & Entertainment Industry experience** - **8+ years of IT consulting and management experience in customer-facing roles** - **Proven track record of scoping, selling, and delivering large-scale enterprise IT Transformation programs** - **Experience in leading solutions that include core products, third-party products, and custom-built solutions** **Preferred Qualifications** - **Consistent track record of achieving sales targets and opportunity management** - **Excellent written and verbal communication skills, including workgroup leadership and executive presentations** **Compensation and Benefits** arenaflex offers a competitive compensation package, including a base salary ranging from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. In addition to a full range of medical, financial, and other benefits, you may also be eligible for equity, sign-on payments, and other forms of compensation as part of a total compensation package. **How to Apply** If you are a motivated and experienced professional looking to drive business outcomes through cloud transformation, we encourage you to apply for this exciting opportunity. Please submit your application via our internal or external career site, and join our team of innovators and customer advocates at arenaflex ProServe. Apply for this job