Experienced Remote Call Center Customer Service Representative for Health Insurance Support – Maryland Residents Only

Welcome to arenaflex

At arenaflex, we are passionate about helping others understand the benefits of having health coverage and guiding them towards the right coverage for themselves and their families. As a leader in the health insurance industry, we are committed to providing exceptional customer service and support to our clients. We are now seeking a highly skilled and compassionate Remote Call Center Customer Service Representative to join our team, and we are specifically looking for candidates who are residents of Maryland.

About the Role

As a Remote Call Center Customer Service Representative at arenaflex, you will be the first point of contact for our clients seeking health insurance coverage. You will be responsible for answering inbound phone calls, providing information and assistance regarding health care insurance options, and updating customer and account information as needed. If you have a passion for helping others and a desire to make a positive impact on people's lives, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answer inbound phone calls to provide information and assistance regarding health care insurance options
• Update customer and account information as needed
• Update case records and notate purpose of call
• Utilize multiple database applications as resources
• Be open to feedback for continuous improvement and growth
• Respond to general customer inquiries
• Strive to meet performance metrics for continued professional growth opportunities

Requirements and Qualifications

To be successful in this role, you will need to have:

• High school diploma or equivalent - College attendance/degree is preferred
• Strong verbal and written communication skills
• Minimum 1 year of Call Center experience
• Minimum of 1 year of healthcare experience
• Computer proficiency
• Ability to learn and understand health insurance policy and terminology to provide the best solution to customers seeking assistance
• Strong interpersonal skills and the ability to engage and interact well with consumers and coworkers
• Ability to problem solve, prioritize and multi-task (utilize multiple computer applications while talking to a consumer)
• Must be flexible, reliable and available for occasional overtime as needed
• Must be able to pass required skill and knowledge assessment tests
• Able to commit to 3 weeks of class training without missing any time from work (days of training)
• Able to commit to 4 weeks of supervised call taking (nesting) without missing any time from work

Technical Requirements

To work remotely, you will need to have:

• A compatible computer: Windows 10, MAC OS 10.14 (Mojave) or higher
• A webcam
• A headset

What We Offer

At arenaflex, we offer a competitive salary and benefits package, including:

• $16.63 per hour
• Dental insurance
• Health insurance
• Vision insurance
• Work from home opportunities
• Referral bonus: Refer a friend and receive $50 after they work 90 days

Work Schedule

Our call center is currently open Monday-Friday from 8am to 6pm. You will be required to work a full-time 40 hours per week, with occasional overtime as needed. Training hours will be Monday-Friday for 3 weeks, followed by 4 weeks of supervised call taking (nesting).

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. We offer ongoing training and support to help you succeed in your role and advance your career. You will have the opportunity to work with a talented team of professionals who are passionate about providing exceptional customer service and support.

Company Culture

At arenaflex, we pride ourselves on our positive and supportive company culture. We believe in fostering a work environment that is inclusive, respectful, and empowering. We encourage our employees to be their best selves and to strive for excellence in everything they do.

How to Apply

If you are a motivated and compassionate individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!

Join Our Team

At arenaflex, we are committed to making a positive impact on people's lives. We believe that our employees are our greatest asset, and we are dedicated to providing a work environment that is supportive, inclusive, and empowering. If you are looking for a challenging and rewarding career opportunity, we encourage you to join our team and be a part of our mission to provide exceptional customer service and support to our clients.