Experienced Clinical Customer Service Representative – Remote Opportunity for Empathetic and Detail-Oriented Professionals in the Healthcare Industry

Welcome to arenaflex

arenaflex is a leading organization dedicated to empowering individuals to live healthier and longer lives. We are passionate about delivering exceptional customer service to our members nationwide, and we are seeking talented and compassionate professionals to join our high-volume call center team. As a Clinical Customer Service Representative, you will play a vital role in supporting our mission by providing top-notch service to our members, responding to their inquiries, and offering guidance on various aspects of our specialty network programs.

Job Overview

We are looking for full-time and part-time regular employees, as well as seasonal workers and temporary employees, to fill this remote position. As a Clinical Customer Service Representative, you will be responsible for answering incoming calls, resolving member inquiries, and providing accurate and timely information. You will be an integral part of our team, working collaboratively to ensure that our members receive the best possible service.

Responsibilities

• Answer incoming calls in a professional, accurate, timely, and courteous manner, ensuring that all member inquiries are resolved efficiently and effectively.
• Ascertain the nature of the call and record information in the Communication Log, maintaining accurate and detailed records of all interactions.
• Utilize proprietary arenaflex systems to look up member information and provide relevant details to callers, demonstrating a strong understanding of our specialty network programs.
• Forward logs requiring further research to the appropriate department, ensuring that all member inquiries are thoroughly investigated and resolved.
• Transfer callers to the appropriate queue if the question is of a more complex issue, such as claims or authorizations, demonstrating a strong ability to prioritize and manage multiple tasks.
• Manage time effectively to ensure that calls are answered within required timeframes, and follow up is done in a timely manner, meeting or exceeding minimum key job accountabilities established for the Customer Service Representative position.
• Document all calls appropriately, maintaining accurate and detailed records of all interactions, and attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel.
• Respond to requests for internal and external customers and/or clients, as required, demonstrating a strong commitment to delivering exceptional customer service.

Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent, demonstrating a strong foundation in education and a commitment to lifelong learning.
• A minimum of one year of experience performing customer service duties, with inbound call center experience preferred, demonstrating a strong ability to work in a fast-paced environment and provide exceptional customer service.
• Basic computer skills, including proficiency in Microsoft Office and other software applications, demonstrating a strong ability to learn and adapt to new technologies.
• Strong verbal communication skills, with the ability to communicate effectively with members, colleagues, and other stakeholders, demonstrating a strong commitment to delivering exceptional customer service.

Core Competencies

To excel in this role, you will need to demonstrate:

• A strong ability to interact in a positive, respectful manner, establishing and maintaining cooperative working relationships with colleagues, members, and other stakeholders.
• Excellent customer service skills, with the ability to meet the needs and expectations of both internal and external customers, demonstrating a strong commitment to delivering exceptional service.
• Strong listening and interpersonal communication skills, with the ability to identify critical core competencies based on success factors and organizational environment, demonstrating a strong ability to work collaboratively and build strong relationships.
• The ability to effectively organize, prioritize, multi-task, and manage time, demonstrating a strong ability to work in a fast-paced environment and prioritize multiple tasks.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions, demonstrating a strong ability to adapt to new situations and prioritize multiple tasks.
• The ability to analyze information, problems, issues, situations, and procedures to develop effective solutions, demonstrating a strong ability to think critically and make informed decisions.
• The ability to exercise strict confidentiality in all matters, demonstrating a strong commitment to maintaining confidentiality and upholding the highest standards of integrity.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to supporting the growth and development of our employees. As a Clinical Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs, designed to help you develop the skills and knowledge you need to succeed in your role.
• Ongoing coaching and feedback, to help you continue to grow and develop in your career.
• Opportunities for advancement, with a range of career paths available to help you achieve your long-term career goals.

Work Environment and Company Culture

At arenaflex, we are proud of our positive and supportive work environment, which is designed to help our employees thrive. As a remote worker, you will be part of a dynamic and collaborative team, with access to a range of tools and resources to help you stay connected and engaged. Our company culture is built on a strong foundation of values, including:

• A commitment to delivering exceptional customer service, and a passion for making a positive impact on the lives of our members.
• A focus on teamwork and collaboration, with a strong emphasis on building strong relationships and working together to achieve our goals.
• A dedication to ongoing learning and development, with a range of training and development opportunities available to help our employees grow and succeed.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a starting pay of $15 per hour, and the potential to earn up to $16 per hour within the first year, plus merit-based increases. We also offer a range of perks and benefits, including:

• Additional bonus opportunities, based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months.
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as a range of other benefits to help you maintain your physical and mental well-being.
• A positive and supportive work environment, with a range of tools and resources to help you stay connected and engaged.

Conclusion

If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Clinical Customer Service Representative at arenaflex, you will be part of a dynamic and collaborative team, with access to a range of training and development opportunities, and a competitive compensation package. Don't miss out on this chance to join a leading organization and make a positive impact on the lives of our members. Apply today!